Waheeda Francis
Surgery Scheduler
Tukwila,WA
Summary
Attentive Surgery Scheduler familiar with ICD-10 coding, Epic and EHR systems. Skilled in organizing paperwork, patient communication and written communication. Works well in fast-paced administrative environments focused on maintaining smooth and efficient scheduling services.
Overview
11
11
years of professional experience
1
1
year of post-secondary education
Work History
Surgery Scheduler
Polyclinic Urology
Seattle, WA
10.2020 - Current
- Expertly managed planning, scheduling and coordination of outpatient procedures.
- Verified insurance coverage and obtained pre-authorizations.
- Educated patients about surgeries and provided treatment plan documentation.
- Coordinated with facilities to set up surgeries for 5 Urology providers.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Patient Care Coordinator
Swedish Pediatric Neurology
Seattle, WA
04.2016 - 10.2020
- Established rapport and relationships with patients and external partners to cross-train and support medical staff.
- Acted as main point of contact for patients, doctors and hospital staff to schedule follow ups, inpatient / outpatient admissions and procedures.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Explained upcoming treatment preparation, instructions and other facts to patients.
- Delivered excellent patient experiences and direct care.
- Educated patients by explaining preparation instructions for upcoming procedures and tests.
- Maintained confidentiality of patient data and condition to safeguard health information.
Patient Service Representative
Swedish Central Seattle Primary Care
Seattle , WA
11.2011 - 04.2016
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
- Used Epic to schedule appointments.
- Balanced deposits and credit card payments each day.
- Followed document protocols to safeguard confidentiality of patient records.
- Facilitated communication between patients and various departments and staff.
- Took patient messages and transferred calls to medical staff when appropriate.
Education
Certificate of Completion - Medical Assisting
Seattle Vocational Institute
Seattle 09.2002 - 09.2003
Skills
Obtaining authorizations
undefinedTimeline
Surgery Scheduler
Polyclinic Urology
10.2020 - Current
Patient Care Coordinator
Swedish Pediatric Neurology
04.2016 - 10.2020
Patient Service Representative
Swedish Central Seattle Primary Care
11.2011 - 04.2016
Certificate of Completion - Medical Assisting
Seattle Vocational Institute
09.2002 - 09.2003
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