Wahtiki Tivon Crawford

Field Coordinator Georgia Emergency Communications Authority (GECA) March 2024 – Present

• Serve as primary point of contact for regional PSAPs, building trusted relationships and facilitating two-way communication between local agencies and the state.

• Lead coordination of Georgia 9-1-1 Roundtable, increasing frontline attendance by over 550%.

• Support customer success by gathering data, providing resources, and ensuring local centers receive timely updates and technical follow-up.

• Collaborate with state leadership to implement new policies and projects while ensuring local agency buy-in.

• Recruit and hire communications officers and implement job training programs
• Assigns and supervises the activities of E-911 personnel
• Ensure the E-911 center and equipment is properly maintained and operable
• Communicates policies and review policies in order to ensure compliance with departmental rules and regulations as well as state and federal laws
• Responds to after-hours needs
• Assumes complete operational control of emergency communications in the absence of the E-911 Director
• Maintain employee training records and approve leave requests
• Provide scheduling for E-911 personnel
• Represent the department at public functions and make presentations to businesses, civic, and schools in the community
• Maintain the department’s time and attendance and prepare payroll
• Cover shifts when the center is short on personnel
• Performs QA for the department
• Receive, screen, and process emergency and non-emergency calls
• Dispatch the appropriate emergency personnel
• Provide pre-arrival instructions to callers
• Conducts interviews
• Screen applicants
• Process onboarding documents for HR.

• Receive, screen, and process emergency and non-emergency calls
• Dispatch the appropriate emergency personnel
• Provide pre-arrival instructions to callers
• Provide customer service to public safety and the community.

• Register patients for hospital services
• Answer and direct calls
• Handling payment for services
• Assist medical staff when needed

• File correspondence
• Maintain records
• Keep diary of future activities
• Ensure meetings and travel are effectively organized
• Type literature of publication
• Answer and direct phone calls
• Assist supervisors with tasks
• Provide excellent customer service to other agents and counties.