Wailele Brown
Eleele,HI
Summary
Cultivated customer relationships to foster loyalty in high-pressure dining environments. Oversaw table management to ensure timely and accurate service delivery. Championed upselling techniques to enhance guest satisfaction and drive repeat business.
Overview
15
15
years of professional experience
Work History
Weight Loss Coach
A Slimmer You LLC
Lihue, USA
09.2021 - Current
- Provided one-on-one coaching to clients on weight loss strategies, nutrition and lifestyle changes.
- Developed personalized plans for each client including goals and action steps tailored to their individual needs.
- Conducted weekly weigh-ins, body fat assessments, and other measurements to track progress of clients.
Sales and Marketing Representative
Sheraton Poipu Resort
Koloa, HI
03.2025 - 06.2026
- Managed concierge services, including dining recommendations, event planning, and activity bookings.
- Maintained comprehensive records of guest preferences, ensuring personalized service and recognition during future visits.
- Maintained high level of professionalism and discretion when dealing with guests.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Provided accurate information regarding local attractions, restaurants and activities.
- Assisted with luggage handling, valet services and concierge services.
- Assisted guests with variety of services and local attraction information.
Server/ Bartender
Kaua’i Island Brewery
Eleele, HI
06.2025 - 02.2026
- Facilitated exceptional customer experiences to enhance satisfaction in a fast-paced brewery environment.
- Facilitated accurate order processing and prompt delivery to enhance guest satisfaction.
- Coordinated efforts with kitchen staff to ensure efficient and uninterrupted food service delivery.
- Ensured bar area and equipment remained clean and organized to enhance customer experience.
- Maintained optimal inventory levels and facilitated timely restocking of supplies to ensure operational efficiency.
- Cultivated customer interactions to improve satisfaction and foster loyalty.
- Exceptional at Multitasking.
Supervisor
Puka Dog
Koloa, Hawaii
06.2025 - 10.2025
- Supervised daily operations to ensure efficient service delivery.
- Trained and mentored team members on customer service standards.
- Managed inventory levels to maintain product availability and quality.
- Resolved customer complaints promptly to enhance satisfaction levels.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
Sales and Marketing Representative
Marriott’s Kaua’i Beach Club
Lihue, HI
06.2024 - 03.2025
- Collaborated with clients to ensure superior service outcomes and strengthen long-term partnerships.
- Analyzed and refined sales strategies in partnership with cross-functional teams to elevate operational effectiveness.
- Evaluated market data and consumer responses to drive effective product selection and enhance promotional tactics.
- Encouraged a culture of collaboration within concierge team through initiatives that supported open dialogue and peer assistance.
- Analyzed market trends and partnered with sales team to create effective strategies, leading to regular sales success.
Supervisor
Puka Dog
Koloa, USA
10.2021 - 08.2023
- Managed and oversaw a team consisting of 3-6 employees each day.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Maintained accurate records of stock levels and efficiently reported them to management.
- Provided guidance and support to team members for seamless work shifts.
- Developed effective multitasking skills while communicating with customers and working directly on tasks.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Established and enforced clear goals to keep employees working collaboratively.
Pool Cocktail Server
Westin Princeville Resort
Princeville, USA
05.2019 - 03.2020
- Maintained a consistent pace of 10 miles per day while simultaneously providing cocktail and food service to guests at multiple pools.
- Took orders from customers, accurately recorded them into the point-of-sale system, and communicated them to kitchen staff.
- Monitored guest consumption of alcohol and intervened as needed according to company policy.
- Assisted bartenders in preparing specialty cocktails or drinks requested by customers.
- Regularly checked poolside areas for cleanliness; removed empty glasses or bottles from tables; wiped down surfaces; replenished necessary items.
Breakfast Server
Westin Princeville Resort
Princeville, USA
05.2019 - 03.2020
- Provided efficient service to a diverse clientele of 60-100 guests during the early morning shift.
- Demonstrated knowledge of restaurant menu items and their ingredients, prices, and preparation methods.
- Provided insider tips on must-visit destinations, ensuring guests enjoy a remarkable stay.
- Enhanced guest experience through timely delivery of menu highlights before every service.
- Managed waitlists during peak hours; monitored incoming reservations via phone calls or online applications.
- Optimized operations by increasing service speed to consistently deliver top-notch customer experiences.
- Performed opening and closing duties such as setting up side stations and restocking condiments.
- Offered assistance to servers when needed during busy shifts.
- Tracked reservations in order to maximize seating capacity without compromising quality of service.
- Assisted with training new employees on proper hospitality techniques.
- Engaged guests in conversation to understand needs and retrieve desired food items.
Waitress
Brenneckes Beach Broiler
Koloa, USA
04.2016 - 03.2019
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Placed orders with suppliers for delivery of products required for daily operations.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Greeted customers, provided menus and answered questions about menu items.
- Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
- Checked on guests during meals to ensure satisfaction with each course.
- Cleared dishes between courses, refilled drinks as necessary and served any requested condiments or accompaniments.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
Barista
Coffee Bean & Tea Leaf
Prince, USA
12.2015 - 12.2016
Restaurant Waiter
Brick Oven Pizza Wailua
Kapaa, USA
03.2011 - 05.2015
Education
High School Diploma -
Kapaa High School
Kapaa, HI05.2014
Skills
- Cultivated strategic partnerships and identified new business opportunities to enhance revenue streams
- Directed operations management initiatives to support organizational goals and improve service delivery
- Directed staff management initiatives to foster a collaborative work environment
- Led initiatives to optimize data analytics processes, driving efficiency and accuracy Oversaw data analysis projects, ensuring alignment with strategic objectives Mentored junior analysts in best practices for data interpretation and reporting
- Managed inventory control systems to maintain accurate stock records and support operational efficiency
- Implemented strategies for process improvement to optimize workflow and reduce bottlenecks
- Conducted thorough evaluations of workplace environments to identify and mitigate potential health hazards
- Applied critical thinking skills to identify and address multifaceted issues effectively
- Championed initiatives to foster employee engagement and drive motivation across teams Developed strategies to align team objectives with organizational goals, enhancing overall productivity Cultivated a culture of recognition and support to empower team members in their roles
- Implemented disciplinary measures to ensure compliance with company policies and maintain team cohesion
- Conducted comprehensive inventory oversight to maintain accurate stock records and support operational efficiency
- Focused efforts on aligning team activities with organizational goals to maximize outcomes
- Led training initiatives to develop team capabilities and improve performance Oversaw mentoring programs to foster professional growth among staff Championed a culture of continuous learning and development within the organization
- Conducted regular assessments of processes to identify areas for enhancement and optimize performance
- Implemented and monitored policy enforcement protocols to maintain operational integrity and mitigate risks
- Managed point-of-sale systems to enhance customer service and streamline sales processes
- Implemented effective time management strategies to streamline workflow and meet deadlines
- Implemented communication protocols to ensure clarity and understanding among stakeholders
- Developed strategic connections with clients to foster loyalty and satisfaction
Timeline
Server/ Bartender
Kaua’i Island Brewery
06.2025 - 02.2026
Supervisor
Puka Dog
06.2025 - 10.2025
Sales and Marketing Representative
Sheraton Poipu Resort
03.2025 - 06.2026
Sales and Marketing Representative
Marriott’s Kaua’i Beach Club
06.2024 - 03.2025
Supervisor
Puka Dog
10.2021 - 08.2023
Weight Loss Coach
A Slimmer You LLC
09.2021 - Current
Pool Cocktail Server
Westin Princeville Resort
05.2019 - 03.2020
Breakfast Server
Westin Princeville Resort
05.2019 - 03.2020
Waitress
Brenneckes Beach Broiler
04.2016 - 03.2019
Barista
Coffee Bean & Tea Leaf
12.2015 - 12.2016
Restaurant Waiter
Brick Oven Pizza Wailua
03.2011 - 05.2015
High School Diploma -
Kapaa High School