Wajeedah Mohammad
Allentown,PA
Summary
Sales and service associate with over 30 years of experience in customer support and complaint resolution. Expertise in POS systems, cash handling, and inventory management. Proven ability to enhance customer satisfaction through personalized service and effective problem-solving. Committed to driving operational efficiency and delivering results.
Overview
33
33
years of professional experience
2
2
Certifications
Work History
Sales and Service Associate
United Postal Service
Newark , NJ
01.1980 - 11.2012
- Greeted customers, assessed needs, and provided personalized assistance to enhance customer satisfaction.
- Resolved customer complaints by delivering timely solutions and efficient service.
- Demonstrated comprehensive product knowledge through effective communication.
- Utilized POS system for precise order processing and efficient inventory management to support sales operations.
- Maintained visually appealing store displays to enhance merchandise presentation.
- Answered incoming calls promptly, ensuring courteous and professional communication.
- Adhered to safety regulations during merchandise handling and equipment operation.
- Performed opening and closing duties, including cash drawer reconciliation and daily log completion.
Postal Service Clerk
US Postal Service
Newark, New Jersey
03.1980 - 06.2007
- Served as theprimary public-facing representative at thepost office to enhance customer experience.
- Managed high volumes of customer service inquiries while sorting and distributing mail to ensure timely delivery.
- Resolved customer complaints regarding mail delivery to improve customer satisfaction.
- Executed administrative tasks in fast-paced environment requiring prolonged standing to maintain smooth operations.
- Acted as the primary public-facing representative at the post office to enhance customer experience.
- Executed administrative tasks effectively in a fast-paced environment requiring prolonged standing.
Education
High School Diploma -
Barringer High
Newark, NJ06-1970
Some College (No Degree) - Word Processing
Word Processing School
Newark, NJSkills
- Sales techniques
- Customer service and support
- Complaint resolution
- Product knowledge
- POS system operation
- Cash handling
- Inventory management
Certification
A & L William Insurance Company/Insurance Producer (aka) Primary Insurance Company
Timeline
Postal Service Clerk
US Postal Service
03.1980 - 06.2007
Sales and Service Associate
United Postal Service
01.1980 - 11.2012
High School Diploma -
Barringer High
Some College (No Degree) - Word Processing
Word Processing School