Walaa Badawi
Medina,MN
Summary
Adept at operations management and problem-solving, I significantly enhanced patient satisfaction and streamlined front-office efficiency at Park Nicollet Clinic. My expertise in healthcare industry knowledge and patient confidentiality, combined with a proven track record in insurance verification and exceptional customer service, positions me as a valuable asset to any healthcare team. Proficient in Excel, PowerPoint, Word, and Epic, with knowledge of statistics and finance.
Overview
9
9
years of professional experience
Work History
Patient Coordinator
Park Nicollet Clinic
Saint Louis Park, MN
07.2023 - Current
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Maintained up-to-date knowledge of insurance policies, medical terminology, and clinic protocols to provide accurate information and assistance to patients.
- Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
- Reduced wait times by effectively coordinating with medical staff on patient schedules and room availability.
- Ensured accuracy of insurance information for each patient visit, verifying coverage details ahead of time for smooth processing at appointment time.
- Coordinated referrals to specialists as needed, following up with patients to confirm appointments and provide necessary information.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
Patient Care Coordinator
Mounds View Family Dental
Mound View, MN
06.2022 - 06.2023
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Delivered excellent patient experiences and direct care.
Dentist /Quality Control Manger
Ministry Of Health And Population
Egypt
05.2015 - 04.2021
- Extracted teeth, performed root canals, and filled cavities with dedication to pain management.
- Provided preventive care with regular checkups, educating patients on proper oral hygiene habits.
- Interpreted X-rays to make accurate diagnoses and treatment decisions.
- Educated patients and families about dental issues and proper oral care to prevent dental decay and disease.
- Implemented infection control protocols to maintain a safe and sanitary environment for both staff and patients.
- Completed consultations with patients for treatment plans.
- Improved patient satisfaction by providing thorough dental examinations and personalized treatment plans.
- Managed dental emergencies promptly, addressing acute pain and preventing further complications.
- Built long-lasting relationships with patients by consistently providing high-quality care tailored to individual needs.
- Utilized advanced dental technology, such as digital X-rays and intraoral cameras, for accurate diagnoses and effective treatments.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Collaborated with cross-functional teams to identify potential areas of improvement in production processes, leading to enhanced product quality.
- Played an instrumental role in achieving ISO certification by diligently adhering to all required industry standards and best practices.
- Monitored staff organization and suggested improvements to daily functionality.
- Tracked quality issues with external customers, suppliers, and internal plant operations.
- Recorded, analyzed, and distributed statistical information.
Education
MBA -
Saint Thomas University
Minneapolis, MN05.2025
Bachelor of Dentistry - Oral And Maxillofacial Surgery
6th October University
EgyptSkills
- Insurance Verification
- Appointment Scheduling
- Healthcare Industry Knowledge
- Patient confidentiality
- Attention to Detail
- Organizational Skills
- Operations Management
- Product Management
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Service
Timeline
Patient Coordinator
Park Nicollet Clinic
07.2023 - Current
Patient Care Coordinator
Mounds View Family Dental
06.2022 - 06.2023
Dentist /Quality Control Manger
Ministry Of Health And Population
05.2015 - 04.2021
MBA -
Saint Thomas University
Bachelor of Dentistry - Oral And Maxillofacial Surgery
6th October University