Waleed Albakry
East Elmhurst,NY
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
32
32
years of professional experience
Work History
Manager
Makaan Limo
01.2022 - Current
- Managed and motivated 50+ employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Manager
Mike's Pizza
01.2018 - 12.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Customer Service Representative
Toyota
01.2015 - 12.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Representative
Egypt Air
01.2011 - 12.2014
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Provided primary customer support to internal and external customers.
- Developed customer service policies and procedures to meet and exceed industry service standards.
Assistant Manager
Arron Transit
01.2005 - 12.2010
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Owner
Georgio's Restaurant
01.1996 - 12.2004
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
Assistant Manager
Pizza California Kitchen
01.1995 - 12.1996
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Accountant
Marasy Petroleum Company
01.1992 - 12.1994
- Handled day-to-day accounting processes to drive financial accuracy.
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Gathered financial information, prepared documents, and closed books.
Education
Bachelor of Arts - Accounting
Cairo University
Cairo, Egypt 06.1991
Skills
- Managing Employee Relations
- Account Management and Updating
- Coaching and Mentoring
- Sales and Marketing
- Managing Reception
- Multi-Line Phone Systems
- Quality Assurance
- Guest Satisfaction
Languages
Arabic
Native or Bilingual
English
Full Professional
Timeline
Manager
Makaan Limo
01.2022 - Current
Manager
Mike's Pizza
01.2018 - 12.2021
Customer Service Representative
Toyota
01.2015 - 12.2017
Customer Service Representative
Egypt Air
01.2011 - 12.2014
Assistant Manager
Arron Transit
01.2005 - 12.2010
Owner
Georgio's Restaurant
01.1996 - 12.2004
Assistant Manager
Pizza California Kitchen
01.1995 - 12.1996
Accountant
Marasy Petroleum Company
01.1992 - 12.1994
Bachelor of Arts - Accounting
Cairo University
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