Walicia Baldwin
Cheektowaga,NY
Summary
Professional manager with a background in healthcare service administration and restaurant operations. Known for leadership, problem solving, and clear documentation. Focused on scheduling staff, maintaining safety standards, and supporting efficient, reliable service. seeking an opportunity to contribute to an OB-GYN clinic. Create a welcoming and comfortable environment.
Overview
10
10
years of professional experience
Work History
Manager
McDonald's Restaurant
Amherst, NY
05.2021 - Current
- Manage daily restaurant operations in a fast-paced environment.
- Supervised staff to enhance customer service and maintain efficiency and quality standards.
- Managed various tasks simultaneously to ensure smooth operations while meeting deadlines and operational goals.
- Monitored food quality and cleanliness to ensure compliance with food safety standards.
Medical Assistant Intern
Western New York Medical
Buffalo , NY
03.2017 - 05.2017
- Recorded vital signs and updated patient charts in electronic records.
- Supported patient intake and rooming at Western New York Medical clinic.
- Prepared exam rooms and sanitized medical equipment before appointments.
- Assisted providers with routine procedures and managed clinical supplies to ensure smooth workflow.
- Scheduled follow-up visits and coordinated patient communication to enhance patient care experience.
- Planned and coordinated lunch meeting with sales representatives to foster collaboration and communication.
Education
Bachelor of Science - Healthcare Service Administration
Bryant And Stratton College
Orchard Park, NY05-2022
Associate of Applied Science - Medical Assisting
Bryant & Stratton College
Orchard Park, NY05-2017
Skills
- Operations management
- Workforce management
- Staff scheduling
- CRM management
- POS systems
- Operational reporting
- Customer service
- Guest relations management
- Leadership
- Staff development
- Problem solving
- Microsoft Office
- Supply chain management
Timeline
Manager
McDonald's Restaurant
05.2021 - Current
Medical Assistant Intern
Western New York Medical
03.2017 - 05.2017
Bachelor of Science - Healthcare Service Administration
Bryant And Stratton College
Associate of Applied Science - Medical Assisting
Bryant & Stratton College