Walid Awad
Commack,NY
Summary
Dynamic General Manager with a strong focus on guest satisfaction, operational efficiency, and staff management. Proven track record in enhancing guest experiences and implementing effective policies.
Overview
2
2
Languages
1
1
Certification
20
20
years of professional experience
Work History
General Manager
Marriott - Columbia Sussex
Melville, New York
06.2018 - Current
- Managed all aspects of daily business operations, including budgeting, staffing, scheduling, inventory control, customer service, and sales.
- Oversaw daily hotel operations, ensuring service excellence and guest satisfaction.
- Led recruitment, training, and performance evaluations for staff across all departments, fostering a high-performance culture.
- Developed and implemented operational policies to enhance efficiency and effectiveness.
- Coordinated marketing strategies to promote hotel services, increasing brand visibility and attracting new guests.
- Enhanced guest experience through personalized service initiatives and systematic feedback collection, resulting in improved guest satisfaction.
- Resolved customer complaints promptly while maintaining high service quality standards.
- Created schedules and monitored payroll to adhere to budgetary constraints.
General Manager
Marriott - Columbia Sussex
Islandia, New York
01.2016 - 06.2018
- Oversaw daily hotel operations, achieving high guest satisfaction and service quality.
- Enhanced guest experience through personalized service initiatives and systematic feedback collection.
- Resolved customer complaints promptly while upholding high standards of service delivery.
- Managed recruitment, training, and performance evaluations for staff across departments to build a skilled workforce.
- Trained employees on operational duties, policies, and procedures to improve efficiency.
General Manager
Marriott - Columbia Sussex
Greensboro, North Carolina
08.2015 - 01.2016
- Oversaw daily hotel operations to ensure guest satisfaction and service excellence.
- Collaborated with department heads to optimize budget management and resource allocation.
- Facilitated regular team meetings to align goals and improve staff communication.
General Manager
Marriott - Columbia Sussex
Hartford, Connecticut
04.2015 - 09.2015
- Managed daily hotel operations, achieving high levels of guest satisfaction and service excellence.
- Developed and implemented operational policies that streamlined processes across all departments.
- Executed marketing strategies that enhanced hotel services visibility and attracted new clientele.
- Ensured compliance with health and safety regulations throughout all hotel areas.
- Collaborated with department heads to optimize budget management and allocate resources effectively.
Director of Operations
Marriott - Columbia Sussex
Melville, New York
02.2014 - 03.2015
- Oversaw daily operations to ensure efficient service delivery and enhance guest satisfaction.
- Managed staff scheduling to optimize labor resources and improve operational effectiveness.
- Implemented training programs that improved employee performance and elevated service standards.
- Regularly evaluated operational processes to identify opportunities for improvement and innovation.
- Monitored inventory levels to ensure stock availability while minimizing waste.
- Developed and enforced policies to guarantee compliance with industry standards.
- Facilitated communication between management and staff to promote teamwork and boost morale.
- Resolved customer service issues promptly, maintaining high levels of customer satisfaction.
Front Office Manager
Marriott - Columbia Sussex
Melville, New York
10.2012 - 04.2014
- Streamlined front desk operations to ensure efficient guest check-in and check-out processes.
- Supervised front office staff, delivering training on exceptional customer service standards.
- Coordinated guest reservations and maintained accurate room inventory to ensure optimal occupancy levels.
- Resolved guest inquiries promptly, effectively addressing issues to enhance experiences.
- Implemented standard operating procedures to streamline front office workflows and enhance service delivery.
- Monitored supply inventory, ordering materials to meet front office needs.
- Conducted performance evaluations to identify growth opportunities and support development of front desk staff.
Front Office Manager
Marriott - Columbia sussex
Memphis, Tennessee
01.2007 - 10.2012
- Managed front desk operations to ensure efficient guest check-in and check-out processes.
- Supervised front office staff, training on customer service standards to elevate guest experience.
- Coordinated guest reservations and maintained room inventory records to optimize occupancy rates.
- Addressed guest inquiries and resolved issues to foster satisfaction.
- Implemented standard operating procedures to enhance front office workflows.
- Collaborated with departments to support event planning and guest services.
- Monitored supply inventory, ordering materials for front office needs.
- Conducted performance evaluations of front desk staff to promote development.
Education
Bachelor of Science -
Strayer University
Memphis, TN09-2006
Skills
- Budget management and inventory control
- Marketing strategy development
- Operational compliance
- Staff development and recruitment
- Customer service excellence
Languages
Arabic
Professional
English
Professional
Certification
- Marriott International Executive Orientation Certificate
Timeline
General Manager
Marriott - Columbia Sussex
06.2018 - Current
General Manager
Marriott - Columbia Sussex
01.2016 - 06.2018
General Manager
Marriott - Columbia Sussex
08.2015 - 01.2016
General Manager
Marriott - Columbia Sussex
04.2015 - 09.2015
Director of Operations
Marriott - Columbia Sussex
02.2014 - 03.2015
Front Office Manager
Marriott - Columbia Sussex
10.2012 - 04.2014
Front Office Manager
Marriott - Columbia sussex
01.2007 - 10.2012
Bachelor of Science -
Strayer University