Wallace Santiago De Souza
Mesa,AZ
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
15
15
years of professional experience
Work History
Executive Account Manager
Bank Bradesco
06.2013 - 07.2021
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Answered client queries and complaints to provide strong customer service.
- Examined customer loan applications for loan approvals and denials.
- Compiled database of loan applicants' credit histories, financial statements and other financial information.
Administrative Assistant to the Executive Director
Bradesco Auto/RE Insurance Company
06.2008 - 07.2013
- Resolved administrative problems by coordinating preparation of reports, analyzing data and identifying solutions.
- I generated reports in a data base (Data Warehouse) and microsoft access, typed memos in Word and prepared presentations in PowerPoint.
- Executed record filing system to improve document organization and management.
- Created and maintained databases to track and record customer data.
- Scheduled office meetings and client appointments for staff teams.
Company Secretary Trainee
Policlínica Naval Senhora Da Glória(Navy Hospital)
07.2006 - 01.2008
- Provided administrative support by filing documents, coordinating charts and answering phones.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Restocked supplies and filed paperwork to satisfy department leadership requests.
Employee Attendant
McDonald's Corporation
04.2006 - 07.2006
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Supported store operations by maintaining clean and organized store atmosphere.
- Greeted customers entering store and responded promptly to customer needs.
Education
High School Diploma -
Fundação Bradesco
Rio De Janeiro - Brazil01.2007
BBA - Administrative Business Management
Escola De Educação Básica E Profissional Fundação
Rio De Janeiro - Brazil12.2009
BBA - Business School
Centro Universitário Carioca
Rio Do Jeneiro - Brazil12.2019
Bachelor of Science - Systems Analysis And Development
Universidade Estácio De Sá
Rio De Janeiro - Brazil06.2024
Retail Industry Fundamentals
Maricopa Community Colleges - Rio Salado Community College
Tempe, AZ04.2023
English Success Class
Maricopa Community Colleges - Rio Salado Community College
Tempe, AZSkills
- Problem-Solving
- Self-Motivated
- Expertise in Programming Language
- Technical Support
- Planning and Coordination
- Teambuilding
- Multitasking Abilities
- Flexible and Adaptable
- Teamwork and Collaboration
- Cultural Awareness
Extracurricular Activities
• Volunteering at Fundação Bradesco School in 2005, 2006, 2007 and 2008.
• Office Package: Excel, Word, Power Point, Access, Outlook – Advanced
• Course: Fire Brigade Training – 2010 and 2012
• Course: Quality and Market Profile
• ANBIMA CPA 10 - FGV (Investment Certificate)
• HTML 5 AND CSS3
• Algorithms and programming logic
• English Course - CCAA
• Project Management - FGV
• Business Management in Business
Languages
Portuguese
Native or Bilingual
English
Professional Working
Spanish
Limited Working
Timeline
Executive Account Manager
Bank Bradesco
06.2013 - 07.2021
Administrative Assistant to the Executive Director
Bradesco Auto/RE Insurance Company
06.2008 - 07.2013
Company Secretary Trainee
Policlínica Naval Senhora Da Glória(Navy Hospital)
07.2006 - 01.2008
Employee Attendant
McDonald's Corporation
04.2006 - 07.2006
High School Diploma -
Fundação Bradesco
BBA - Administrative Business Management
Escola De Educação Básica E Profissional Fundação
BBA - Business School
Centro Universitário Carioca
Bachelor of Science - Systems Analysis And Development
Universidade Estácio De Sá
Retail Industry Fundamentals
Maricopa Community Colleges - Rio Salado Community College
English Success Class
Maricopa Community Colleges - Rio Salado Community College
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