Walter Alvarenga
South San Francisco,CA
Summary
Versatile restaurant professional with 13 years of experience in front and back of house operations. Demonstrated ability to enhance customer satisfaction as a Server and support kitchen efficiency as a Prep Cook and Dishwasher. Strong skills in teamwork and communication, contributing to operational success and delivering quality service.
Overview
1
1
Language
1
1
Certification
17
17
years of professional experience
Work History
Server
Neiman Marcus
11.2009 - Current
- Provided exceptional customer service in a high-end dining environment.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Upsold menu specials, increasing guest satisfaction and enhancing overall dining experience.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Explained menu items, describing ingredients and cooking methods upon request.
- Collaborated with kitchen staff to ensure timely food delivery.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Delivered food orders promptly and courteously.
- Inspected food quality before serving to ensure freshness and presentation. before serving it to customers.
- Maintained cleanliness and organization of dining areas throughout shifts.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Resolved customer complaints promptly, ensuring positive outcomes and maintaining customer loyalty.
- Addressed complaints to kitchen staff and served replacement items.
- Promoted desserts, appetizers, and specialty drinks, contributing to increased sales.
- Processed payments accurately using point-of-sale systems effectively.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Education
Certificate - WSET
Grape’s Experience
11.2017 - 12.2017
Some College (No Degree) - Fine Arts
City College of San Francisco
San Francisco, CASkills
- Customer service
- Point-of-sale operation
- Menu knowledge
- Cash handling
- Order accuracy
- Food safety compliance
- Team collaboration
- Attention to detail
- Problem solving
Languages
Spanish
Professional
Certification
- RBS
- Food handlers
Affiliations
- Photography
- Drawing
- Painting
- Chess player
- Gardening
- Wine knowledge
References
References available upon request.
Timeline
Certificate - WSET
Grape’s Experience
11.2017 - 12.2017
Server
Neiman Marcus
11.2009 - Current
Some College (No Degree) - Fine Arts
City College of San Francisco