Walter Daoang
AOAO 801 South St
Kapolei,HI
29
years of professional experience
Dynamic Assistant General Manager with a proven track record in employee relations, staff training, and customer service. Committed to enhancing workflow efficiency and customer satisfaction.
Work History
Assistant General Manager
11 Years 4 Months- Supported daily operations by coordinating staff schedules and resource allocation.
- Mentored junior staff, providing guidance on workflow optimization and customer service excellence.
- Collaborated with senior management to strategize initiatives that drive overall organizational growth and success.
- Motivated, trained, and disciplined employees to maximize performance.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Resolved customer complaints with professionalism, restoring trust and loyalty.
- Trained new staff members, equipping them with skills needed for success in their roles.
Delivery Driver
5 Years 4 Months- Delivered packages efficiently and safely to various locations within designated timelines.
- Maintained accurate records of deliveries using electronic tracking systems.
- Communicated effectively with customers to ensure satisfaction and address concerns.
- Conducted regular vehicle inspections to uphold safety standards and compliance regulations.
Delivery Driver
12 Years 7 Months- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Expedited deliveries to meet customer deadlines and requirements.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
- Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods.
- Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
Education
High School Diploma
Skills
Employee relations
Employee scheduling
Workflow coordination
Customer service
Staff training/development
Scheduling
Customer relations
Timeline
Assistant General Manager
AOAO 801 South St
04.2015 - 08.2026Read More
Delivery Driver
5-O Marketing
07.2010 - 11.2015Read More
Delivery Driver
Japan Foods Inc
05.1997 - 12.2009Read More
Waipahu Highschool
High School Diploma
Read More