Walter Garay
Gaithersburg,MD
Summary
I have been in the restaurant business all of my adult life. I am alway looking to grow with a company that believes in constant growth and development. At my young age i am alway underestimated. But it’s my advantage. I always work hard and meet my goals. And I always take my seat at the leaders table.
Overview
9
9
years of professional experience
Work History
Restaurant Manager
Nandos Peri Peri
Gaithersburg, Maryland
06.2023 - Current
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Adhered to all health department regulations regarding food storage and preparation.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Assisted with kitchen preparation during peak times as needed.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Optimized profits by controlling food, beverage and labor costs.
General Manager
Olney station
Olney, Maryland
10.2021 - 05.2023
- Established and maintained effective communication with staff members to ensure efficient operations.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Designed sales and service strategies to improve revenue and retention.
- Administered employee discipline through verbal and written warnings.
- Supervised employees through planning, assignments, and direction.
- Trained employees on duties, policies and procedures.
- Guided management and supervisory staff to promote smooth operations.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Recruited, interviewed and hired qualified staff for open positions.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Assistant Manager
Sardis Chicken
Gaithersburg, Maryland
11.2017 - 07.2021
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
Education
High School Diploma -
Northwest High School
Germantown, MD06-2018
Some College (No Degree) - Law (Pre-Law)
Montgomery College
Rockville, MDSkills
- Restaurant operations management
- Operations Management
- Customer Engagement
- Recruitment
- Staff Management
- Schedule Coordination
- Customer service best practices
- Stable work history
- Conflict resolution techniques
- Customer-Oriented
- Catering Coordination
- Supervisory skills
- Food Service Background
- Adaptable
- Full service restaurant background
- Labor and food cost control
- Staff Scheduling
- TIPS certified
- Team Management
Timeline
Restaurant Manager
Nandos Peri Peri
06.2023 - Current
General Manager
Olney station
10.2021 - 05.2023
Assistant Manager
Sardis Chicken
11.2017 - 07.2021
High School Diploma -
Northwest High School
Some College (No Degree) - Law (Pre-Law)
Montgomery College