Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Walter Hernandez

Miami,FL

Summary

Friendly retail professional with successful background in sales and marketing. Drives sales-goal attainment and customer satisfaction through exceptional customer relations and sales abilities. Proficient in use of POS software. Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Friendly student available for weekend, evening and holiday shifts. Considered hardworking, punctual and driven.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Sales Associate

Comcast
Miramar, FL
09.2020 - Current
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Achieved perfect attendance and on-time record.
  • Maintained records related to sales, returns and inventory availability.
  • Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Completed orders and organized product deliveries to meet customer timetables.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Educated associates on market trends and stayed up-to-date on forecasts.

Sales Representative

B&Y corp
Hialeah, FL
02.2014 - Current
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Contacted new and existing customers to outline benefits of products.
  • Monitored customer order process and addressed customer issues.
  • Followed-up with clients after installations to assess quality service and customer satisfaction.
  • Created and implemented store displays, promoting sales and growth.
  • Created sales and revenue-generating opportunities in new markets to improve bottom line.
  • Developed key customer relationships to increase sales.
  • Pursued new accounts through lead generation, cold calling and advertising referrals.
  • Created successful strategies to develop and expand customer sales.
  • Kept up-to-date with regional market and industry trends to optimize marketing and sales plans.
  • Managed to achieved 8000$ in sales weekly

Customer Service Sales Representative

Alorica
Miami, FL
11.2018 - 09.2020
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
  • Exceeded team sales goals by 20%.
  • Recorded accurate and efficient records in customer database.
  • Worked independently with minimal supervision.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Built relationships with customers and community to promote long term business growth.
  • Generated 8-15 clients and secured $3500 in sales.
  • Completed call reports, paperwork and on-going personal training by required deadlines.
  • Completed daily outbound calls, up to 10 hours per day.
  • Set and achieved company defined sales goals.
  • Exceptional computer skills

Education

Associate of Arts - Physical Therapy (Pre-Physical Therapy)

Miami Dade College
Miami, FL
2014

High School Diploma -

Miami Southridge Senior High School
Miami, FL
07.2013

Skills

  • Meeting Sales Goals
  • Adaptable and Flexible
  • Available Nights, Weekends and Holidays
  • Attention to Detail
  • Sales and Promotions
  • Product Knowledge
  • Customer Service
  • Store Policies and Procedures
  • Returns and Exchanges
  • Service Contracts

Certification

  • FDOT License - 2020
  • Licensed FDOT Safety - 2020

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Sales Associate

Comcast
09.2020 - Current

Customer Service Sales Representative

Alorica
11.2018 - 09.2020

Sales Representative

B&Y corp
02.2014 - Current

Associate of Arts - Physical Therapy (Pre-Physical Therapy)

Miami Dade College

High School Diploma -

Miami Southridge Senior High School

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Walter Hernandez