Walter Jones
Lakewood,OH
Summary
Experienced manager with M.R.D.D. certification, skilled in leading collaborative teams, improving operational performance, and driving measurable results. Strong background in strategic planning, process optimization, and fostering a culture of accountability and high standards. Known for adaptability and consistently meeting evolving organizational needs.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Manager
Integrity Window And Door
Streetsboro, OH
09.2024 - Current
- Oversaw daily operations to ensure efficient workflow and quality standards.
- Managed a team of 15, providing training and mentorship to enhance performance.
- Implemented process improvements that streamlined production and reduced lead times.
- Collaborated with sales and marketing teams to align product offerings with customer needs.
Dispatcher
Americab Inc
Cleveland, OH
01.2015 - Current
- Work with customers and management team, office staff and drivers to meet client expectations for punctuality and customer service.
- Coordinated logistics and scheduling for timely deliveries across multiple routes.
- Managed communication between drivers, clients, and management to ensure efficient operations.
- Implemented process improvements that enhanced response times for emergency dispatch requests.
Habilitation Assistant
Tatem House, Inc
South Euclid, OH
01.2006 - 01.2009
- Facilitated daily living skills training for individuals with developmental disabilities.
- Collaborated with multidisciplinary teams to develop personalized care plans.
- Maintained accurate documentation of client interactions and progress reports.
Assistant Manager
Hollywood Video
01.2002 - 01.2004
- Responsible for general store management, employee supervision, high-volume sales management, employee screening process facilitator, shift and store accounting, problem resolution, employee training, and performance enhancement.
- Supervised daily operations to ensure efficient store performance and customer satisfaction.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
Cashier
True North Shell
Cleveland Heights, OH
01.2000 - 01.2002
- Duties included processing sales, inventory, product display management, shift accounting, safe deposits, and customer service solutions.
- Assisted in inventory management by restocking shelves and monitoring product levels.
- Processed customer transactions accurately using point-of-sale systems.
Education
Associate Degree - Micro Computer Specialist
Cuyahoga Community College
01.2026
Mental Retardation and Developmental Disabilities Certification Program - undefined
Cuyahoga Community College
01.2006
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft Access
- Windows XP
- Audio Recording
- Audio Engineering
- Audio Production
- Song Writing
- Arranging Music
- Web Navigation
- Customer service
- Team leadership
- Complex Problem-solving
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Certification
- M.R.D.D. Specialist
- O.S.H.A. Certified Site Safety Specialist
- C.P.R. Certified
- C.P.I. Certified
- Medication Administration Certification
Timeline
Manager
Integrity Window And Door
09.2024 - Current
Dispatcher
Americab Inc
01.2015 - Current
Habilitation Assistant
Tatem House, Inc
01.2006 - 01.2009
Assistant Manager
Hollywood Video
01.2002 - 01.2004
Cashier
True North Shell
01.2000 - 01.2002
Mental Retardation and Developmental Disabilities Certification Program - undefined
Cuyahoga Community College
Associate Degree - Micro Computer Specialist
Cuyahoga Community College