Open To Work
WALTER PAYNE IV
DeQuincy,Louisiana
Summary
Customer-focused professional with 4+ years delivering tech and financial support, including hands-on experience with iOS systems and iPhone products. Proven ability to resolve 30+ daily inquiries with 95% satisfaction, driving retention and loyalty. Skilled in fast-paced environments, blending empathy, efficiency, and KPI-driven results. Eager to grow within a dynamic team, deepen my impact, and champion customer success at scale
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Conduent
09.2024 - 09.2025
- Delivered remote technical support for iOS and macOS devices, resolving 30+ daily inquiries with a 95% customer satisfaction rate
- Guided customers through AppleCare enrollment and product troubleshooting, boosting warranty adoption by 15%
- Translated complex tech issues into simple, user-friendly solutions, enhancing
Customer Service Representative
Teleperformance
02.2021 - 04.2024
- Provided quality customer service in a high-volume call center processing transactions and assisting with service sign-ups.
- Reduced cancellation rates on customer calls [by 20%] by utilizing conflict resolution techniques and communicating effectively with a diverse client base.
- Answered telephone inquiries from more than 80 customers daily and identified solutions to resolve conflicts and ensure a high-quality customer experience.
Store Associate
Marcantel Feed & Farm Supply
DeQuincy, Louisiana
01.2020 - 02.2021
- Supported 20-40 customers daily, assisted in locating products, and finalized sales transactions.
- Delivered support for regular and monthly inventory processes and reconciled stock levels to ensure accurate counts.
- Managed customer returns and complaints with patience and understanding.
Education
Diploma -
DeQuincy High School
DeQuincy, LASkills
- Call Center Operations
- Sales
- Communication and Client Relations
- DE-Escalation & Conflict resolution
- Customer Service
- Active listening and emotional intelligence
- First-contact resolution
- Performance under pressure
- Adaptability
- Problem Solving
- Time Management
- High-volume Call Handling
- Customer Advocacy
- Fast-paced Environment
Quote
Remember that not getting what you want is sometimes a wonderful stroke of luck.
Tenzin Gyatso, Fourteenth Dalai Lama
Timeline
Customer Service Representative
Conduent
09.2024 - 09.2025
Customer Service Representative
Teleperformance
02.2021 - 04.2024
Store Associate
Marcantel Feed & Farm Supply
01.2020 - 02.2021
Diploma -
DeQuincy High School
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse