WALTER TORRES
South Jordan
Summary
Accomplished parts manager with strong expertise in customer service and inventory control. Demonstrated success in driving revenue growth through strategic parts sales and effective communication. Proficient in Microsoft Office applications and bilingual in English and Spanish, enhancing team leadership and operational efficiency.
Overview
26
26
years of professional experience
Work History
Parts Manager
Royce Industries
Current - Current
- Managed commercial pressure washer parts sales, resulting in increased revenue.
- Ordered parts for technicians to ensure timely repairs in the shop.
- Assisted with inventory management to optimize stock levels and minimize shortages.
- Researched and located special order parts, ensuring timely fulfillment of customer requests.
- Answered phones to assist customers with inquiries and orders, enhancing overall service experience.
- Handled service calls to address customer needs, fostering satisfaction and loyalty.
- Loaded and unloaded delivery trucks to maintain smooth inventory flow.
Store Manager
Napa, Genuine Parts Corporation
06.2021 - 08.2022
- Oversaw daily store operations to optimize performance and efficiency.
- Managed store merchandising to improve product visibility and drive sales.
- Delivered exceptional customer service and consultation for customers and store personnel.
- Evaluated and trained employees to improve skill sets and contribute to overall team effectiveness.
- Conducted cash reconciliation and reporting to maintain financial integrity and support operational accuracy.
- Researched and procured special order parts to meet customer needs and support sales.
- Serviced commercial and government accounts to maintain strong relationships.
Parts Sales
Arnold Machinery Company
12.2019 - 01.2021
- Facilitated forklift parts sales, enhancing customer satisfaction in retail environment
- Ordered parts for technicians, supporting efficient repair and maintenance operations
- Provided customer service to retail customers via phone and in shop, resolving inquiries and ensuring timely order processing
- Answer phones and help retail customers to order parts
Parts Specialist
Ken Garff Chrysler Jeep Dodge Ram
12.2015 - 12.2019
- Locate and research special order parts for lift kits and upgrades to vehicles
- Delivered prompt, courteous service to retail customers via phone and in-store
- Process orders for customers with accuracy, efficiency, and courtesy
- Guided customers in identifying optimal solutions for technical inquiries and challenges
- Executed daily cash reconciliation and reporting for accurate financial tracking
Shipping & Receiving Manager
Semi Service LLC
03.2014 - 12.2019
- Oversaw shipping and receiving department staff to ensure efficient operations
- Process shipping orders of heavy-duty trailer parts for individual and commercial accounts
- Managed all aspects of receiving incoming loads, including loading and logging
- Process all incoming orders for front counter and will call from various vendors and delivery services
- Conducted and managed product inventory to maintain accurate stock levels
- Evaluated employee performance and provided training
Assistant Store Manager
Napa, Genuine Parts Corporation
09.2009 - 08.2012
- Oversee general store operations
- Executed merchandising strategies to improve product visibility and drive sales
- Customer Service/Consultation for customers and other store personnel
- Serviced individual, commercial, and government accounts to foster customer relationships and meet diverse needs
- Performed daily cash reconciliation and reporting to ensure accuracy and accountability
- Research and locate special order parts
- Employee evaluation and training
Service Supervisor
Enterprise Rent-A-Car
05.2000 - 12.2010
- Led crew of 10-20 car detailers on site and at local airport locations
- Supervised cleaning of vehicle exteriors and interiors by hand, brush, or washing equipment
- Coordinated timely delivery of vehicles to local customers
- Oversaw inventory of supplies for vehicle detailing jobs
- Verify appropriate stickers are attached to vehicle (registration, plates etc.)
- Perform basic maintenance check antenna, under the hood, inside the vehicle, inside the trunk, and outside vehicle
Parts Counter Representative
Ken Garff Mitsubishi
07.2007 - 09.2009
- Incoming customer calls from local shops, other car dealers, and techs/mechanics
- Supplied wholesale parts to local body shops
- Facilitated special orders, meeting unique customer requests efficiently
- Processed warranty claims, ensuring timely resolutions for customer issues
- Oversaw shipping and receiving operations, maintaining accuracy and organization
Part Sales Manager/Assistant Store Manager
AutoZone
02.2004 - 07.2007
- Serviced individual, commercial, and government accounts to ensure tailored solutions and satisfaction.
- Customer Service/Consultation for customers and other store personnel
- Research and locate special order parts
- Oversee general store operations
- Executed merchandising strategies to improve product visibility and engage customers effectively.
- Evaluated and trained employees to enhance team skills and optimize store operations.
- Daily Cash Reconciliation and reporting
Education
Computer Science - Los Angeles, CA
Los Angeles Trade Technical College
Los Angeles, CA01-1992
High School Diploma -
Granada Hills High School
01-1990
Skills
- Microsoft Office applications
- Customer service and relations
- Effective communication
- Problem solving
- Attention to detail
- Purchasing strategies
- Stock management
- Operations oversight
- Inventory control
- Parts ordering and restocking
- Team leadership
- Staff training and development
- Presentation skills
- Windows operating systems proficiency
- Forklift operation certification
- Bilingual communication (English and Spanish)
Additional Certifications And Skills
- Forklift Operator Certified
- Completed Napa Genuine Parts Company Management Training course
- Bilingual in English and Spanish
- Over 22 years' experience in parts
Timeline
Parts Manager
Royce Industries
Current - Current
Store Manager
Napa, Genuine Parts Corporation
06.2021 - 08.2022
Parts Sales
Arnold Machinery Company
12.2019 - 01.2021
Parts Specialist
Ken Garff Chrysler Jeep Dodge Ram
12.2015 - 12.2019
Shipping & Receiving Manager
Semi Service LLC
03.2014 - 12.2019
Assistant Store Manager
Napa, Genuine Parts Corporation
09.2009 - 08.2012
Parts Counter Representative
Ken Garff Mitsubishi
07.2007 - 09.2009
Part Sales Manager/Assistant Store Manager
AutoZone
02.2004 - 07.2007
Service Supervisor
Enterprise Rent-A-Car
05.2000 - 12.2010
Computer Science - Los Angeles, CA
Los Angeles Trade Technical College
High School Diploma -
Granada Hills High School