Overview
Work History
Education
Skills
Languages
Timeline
Generic

WALY SAKO

NYC

Overview

8
8
years of professional experience

Work History

Sales Associate

DUDRY EWR AIRPORT
Newark
01.2025 - Current
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Performed other duties as assigned by management.
  • Answered customer inquiries regarding store policies and procedures.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Processed customer payments in a timely manner while providing excellent customer service.

Customer Service Representative

ERMC LLC
NEWARK
01.2020 - 01.2025
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Resolved customer complaints promptly and efficiently.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Answered customer inquiries via phone, email, and chat.
  • Developed positive relationships with customers through friendly interactions.

Customer Service Cashier

spring place restaurant
Nyc
01.2017 - 12.2020
  • Resolved customer complaints in a professional manner.
  • Processed credit card transactions accurately and efficiently.
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Provided accurate information about products and services to customers.
  • Answered customer inquiries and provided accurate information regarding products and services.

Education

High School Diploma -

BAMAKO High School
Mali
07-2009

Skills

  • Customer service
  • Point-of-sale operation
  • Sales tracking
  • Inventory management
  • Customer relationship management
  • Conflict resolution
  • Effective communication
  • Time management
  • Team collaboration
  • Adaptability
  • Problem solving
  • Positive and professional
  • Reliable and punctual

Languages

English
Native/ Bilingual
French
Native/ Bilingual
Spanish
Elementary

Timeline

Sales Associate

DUDRY EWR AIRPORT
01.2025 - Current

Customer Service Representative

ERMC LLC
01.2020 - 01.2025

Customer Service Cashier

spring place restaurant
01.2017 - 12.2020

High School Diploma -

BAMAKO High School

Similar Profiles

CREATE PROFILE
WALY SAKO