Wanda Antonio
The Bronx,NY
Summary
Proven Travel Agent with a track record of designing personalized vacation experiences, highlighted by a tenure at Copos Blancos Travel. Expert in leveraging customer service skills and Sabre ticket reservation system to enhance client satisfaction. Achieved repeat bookings through meticulous follow-up and CRM implementation. Skilled typist, adept at balancing customer needs with budget constraints, ensuring memorable travel adventures.
Overview
23
23
years of professional experience
Work History
Travel Agent
Copos Blancos Travel
05.2003 - Current
- Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
- Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
- Followed up with customers to increase customer service with travel plans.
- Implemented a new customer relationship management system to better track client interactions and preferences, resulting in repeat bookings.
AUXILIAR DE AUTOBUS ESCOLAR
TRANSIT TRANSPORTATION
09.2005 - 06.2007
Travel Agent
Feliz Enterprises
02.2005 - 06.2006
- Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
- Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Followed up with customers to increase customer service with travel plans.
- Updated and maintained customer databases to increase customer retention.
- Organized group tours, coordinating logistics and accommodations to ensure a smooth experience for all participants.
Cashier
Payless Shoes
04.2001 - 05.2003
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
High School Diploma -
Colegio Evangelico
Dominican Republic09.1991
No Degree - Typist And Account
Institue Duarte
Dominican Republic09.1989
Skills
- Typist and Account
- Basic computer operation
- Customer Service,Ticket Reservation System de Sabre,Travels Packages
- Fax sending,Money to Back Grand, Cashier
- Quickbooks
Timeline
AUXILIAR DE AUTOBUS ESCOLAR
TRANSIT TRANSPORTATION
09.2005 - 06.2007
Travel Agent
Feliz Enterprises
02.2005 - 06.2006
Travel Agent
Copos Blancos Travel
05.2003 - Current
Cashier
Payless Shoes
04.2001 - 05.2003
High School Diploma -
Colegio Evangelico
No Degree - Typist And Account
Institue Duarte
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