Wanda Copeland
Palmersville,TN
Summary
Dynamic professional with a proven track record at UFP Inc. in enhancing team efficiency and compliance. Skilled in employee motivation and task delegation, I excel in training and mentoring staff. Recognized for resolving customer issues effectively at Republic Builders Inc., fostering trust and satisfaction through clear communication and tailored solutions.
Overview
26
26
years of professional experience
Work History
Assistant Supervisor
UFP Inc.
06.2015 - 06.2023
- Submitted documentation and reports to upper management.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Worked closely with other supervisors to create a cohesive, high-performing team that consistently met or exceeded company objectives.
- Streamlined processes to maximize efficiency, improve quality, and reach production milestones.
- Ensured compliance with company policies and industry regulations by diligently monitoring operations and addressing issues proactively.
Customer Service Specialist
Republic Builders Inc
05.1997 - 01.2014
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
Education
High School Diploma -
Westview High School
Martin, TN.Skills
Employee motivation and discipline
Employee relations
Task delegation
Training and mentoring
Timeline
Assistant Supervisor
UFP Inc.
06.2015 - 06.2023
Customer Service Specialist
Republic Builders Inc
05.1997 - 01.2014
High School Diploma -
Westview High School