Wanda Correa
Spring Lake,NC
Summary
Skilled Administrative Assistant with a proven track record at Behavioral Health Care Associates, adept in data entry and office administration. Excelled in maintaining patient confidentiality and streamlining workflow, enhancing customer satisfaction and operational efficiency. Demonstrated exceptional time management and patient scheduling abilities, ensuring high-quality support to healthcare providers and customers alike.
Overview
1
1
year of professional experience
Work History
Administrative Assistant
Behavioral Health Care Associates
03.2022 - 01.2023
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
- Appointment scheduling and cancellations, Patient referals
- Updated patient demographics , making and filing patient charts.
- Verified health insurance, co-payments.
Customer Experience Associate
Aafes Shoppette
10.2021 - 03.2022
- Greeted customers entering store and responded promptly to customer needs.
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Helped customers complete purchases, locate items.
- Processed cash,card and gas purchases.
- Contributed to store promotions by informing customers of available discounts or special offers at checkout.
- Restocked and organized merchandise in front lanes.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Taught employees fundamentals of register use, merchandise scanning and customer service
Education
GED -
Adult Night School
Worcester, MAAdministrative Professional Certificate
Fayetteville Technical Community College
Fayetteville, NCMedical Assistant Diploma
Allied Health Institute
N.Lauderdale , FLSkills
- Data Entry
- Computer Skills
- Office Administration
- Microsoft Word
- Time Management
- File Organization
- Administrative Support
- Patient Scheduling
- Workflow Coordination
- Patient Demographics
- HIPAA Compliance Knowledge
- Patient care and confidentiality
Languages
Spanish
Native or Bilingual
Work Preference
Work Type
Full TimeWork Location
RemoteWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Administrative Assistant
Behavioral Health Care Associates
03.2022 - 01.2023
Customer Experience Associate
Aafes Shoppette
10.2021 - 03.2022
GED -
Adult Night School
Administrative Professional Certificate
Fayetteville Technical Community College
Medical Assistant Diploma
Allied Health Institute
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