Summary
Overview
Work History
Education
Skills
Timeline
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Wanda Fulow

Lithonia,GA

Summary

I'm a very dependable person with a strong work ethic background. I'm always reliable an dependable. I'm a people person an a fast learner. I have over 25 years of customers services an promoting companies merchants. I will make a great candidate an provide professionalism in your company.

Overview

14
14
years of professional experience

Work History

CSR

Sandy Spring Library
01.2020 - 08.2023
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.

Janitor

A-Action Janitorial Services
07.2019 - 01.2023
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
  • Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
  • Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
  • Kept building spaces premises clean inside and outside.
  • Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.

CSR

Nspire Outreach
03.2016 - 05.2019

Inbound/outbound calls for donations to be picked up an delivered to proper place. Train new employees and clean area an maintain cleanliness of building

Machine Operator Packer

Dart/ Hire Dynamics
01.2012 - 02.2016
  • Increased accuracy in product packing by implementing efficient organization techniques for raw materials and finished goods.
  • Optimized machine performance for increased output by conducting regular maintenance checks and adjusting settings as needed.
  • Completed detailed documentation of machine operator activities, including shift logs, incident reports, and maintenance records.
  • Collaborated closely with team members to achieve daily production goals and maintain a safe work environment.
  • Enhanced production efficiency by operating and maintaining high-speed packaging machines.
  • Performed thorough inspections of final products before shipping out to customers, guaranteeing exceptional quality standards were upheld consistently throughout production processes.

Home Health CNA

Georgia Health Home Care
06.2009 - 12.2011
  • Assisted with daily living activities such as bathing, dressing, and grooming to maintain patient hygiene and dignity.
  • Improved patient satisfaction by actively listening and addressing concerns or requests promptly.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Conducted regular vital signs checks, monitoring patients'' conditions and reporting any changes to medical staff.
  • Ensured timely medication administration for improved patient health outcomes.
  • Performed light housekeeping tasks to maintain a clean, safe, and comfortable environment for patients at home.
  • Provided transportation assistance to doctor appointments or therapy sessions as needed for continued patient care outside the home setting.

Education

Step One Health Agency
Columbus Ga
2007

Central High School
Phenix City, AL
05.1998

Skills

  • Call center experience
  • Customer Focus
  • Complaint Handling
  • CRM Software
  • Customer Service
  • Professional telephone demeanor
  • Scheduling

Timeline

CSR

Sandy Spring Library
01.2020 - 08.2023

Janitor

A-Action Janitorial Services
07.2019 - 01.2023

CSR

Nspire Outreach
03.2016 - 05.2019

Machine Operator Packer

Dart/ Hire Dynamics
01.2012 - 02.2016

Home Health CNA

Georgia Health Home Care
06.2009 - 12.2011

Step One Health Agency

Central High School
Wanda Fulow