Wanda Kautz
Eugene,OR
Summary
Results-driven professional with a strong background in customer service and sales. Proven ability to enhance customer satisfaction through effective communication and service upselling.
Overview
24
24
years of professional experience
Work History
Customer Sales and Service Expert
Comcast
02.2008 - 03.2014
- Delivered exceptional customer support through effective communication and problem-solving techniques.
- Assisted customers in selecting products and services that best met their needs, enhancing overall satisfaction.
- Managed customer inquiries via phone, email, and chat systems, ensuring timely resolutions to issues.
- Collaborated with cross-functional teams to streamline service processes and improve response times.
Sales Associate
AT&T Mobility
06.1996 - 06.2007
- Demonstrated in-depth knowledge of mobile technology and services to assist customers effectively.
- Cultivated strong customer relationships, resulting in increased satisfaction and loyalty.
- Executed sales strategies to meet and exceed monthly performance targets consistently.
- Trained new team members on product offerings, enhancing overall team performance and knowledge.
Price Change Team Member
Fred Meyer Stores
10.1989 - 06.1996
- Managed price changes for multiple product categories, ensuring accuracy and compliance with company policies.
- Coordinated cross-departmental communication to implement pricing strategies effectively and efficiently.
- Trained new team members on pricing protocols, enhancing team performance and consistency in operations.
- Developed and refined processes for tracking price adjustments, improving workflow efficiency within the team.
Education
Associate of Science - Marketing And Retail Management
Central Oregon Community College
Bend, OR05.1990
Skills
- Financial transactions
- Returns and exchanges
- Calm and professional under pressure
- Sales expertise
- Customer service
- Service upselling
- Multitasking
- Understanding customer needs
Timeline
Customer Sales and Service Expert
Comcast
02.2008 - 03.2014
Sales Associate
AT&T Mobility
06.1996 - 06.2007
Price Change Team Member
Fred Meyer Stores
10.1989 - 06.1996
Associate of Science - Marketing And Retail Management
Central Oregon Community College