Wanda L Robinson
Goodman,MO
Summary
Enthusiastic and honest individual with a great work ethic who genuinely enjoys learning new objectives and tackling challenges in diverse environments
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
At&T
Mesa, Az
11.2010 - 08.2022
- Managed customer inquiries through multiple channels including phone and email.
- Resolved product issues by collaborating with technical support and product teams.
- Documented customer interactions in CRM system for future reference and follow-up.
- Maintained a positive demeanor while handling difficult customer situations and complaints.
- Participated in team meetings to share insights on improving customer service processes.
Skills
- Attention to detail
- Multi-tasking
- Technical assistance
- Problem solving
- Effective communication
- Product knowledge
- Problem-solving
Timeline
Customer Service Representative
At&T
11.2010 - 08.2022