Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Wanda Riff

Lewisville

Summary

Dynamic Department Supervisor at Lowe's with proven expertise in team leadership and customer service. Successfully established team goals, enhancing performance and satisfaction. Skilled in project management and adept at resolving complex issues, fostering strong relationships, and driving sales strategies that boost customer loyalty. Proficient in utilizing design software to create tailored solutions.

Overview

24
24
years of professional experience

Work History

Department Supervisor

Lowe's
Lewisville
12.2022 - Current
  • Established goals for each team member and monitored progress towards those objectives.
  • Resolved customer complaints in a timely manner.
  • Worked with install sales team t

Cabinet Sales Specialist

Lowes Home Improvment
Lewisville
04.2017 - 12.2022
  • Created customized designs to meet customer's individual style preferences.
  • Provided excellent customer service by responding promptly to inquiries via phone or email.
  • Collaborated with other team members to ensure timely delivery of products to customers.
  • Conducted regular follow-ups with clients to ensure satisfaction with purchased products.
  • Generated quotes for custom cabinetry projects based on customer needs.
  • Promoted memorable shopping experiences resulting in increased customer retention and loyalty.
  • Resolved customer issues and offered continual support throughout sales, delivery and processes.
  • Developed a strong understanding of cabinet styles and materials available for purchase.
  • Visited home sites when necessary to assess and fulfill customer needs.
  • Managed contracts with fabricators, suppliers and installers.
  • Assisted customers during selection process and helped choose perfect products to meet individual needs.
  • Utilized 20/20 software to design

Preschool Lead Teacher

Kid City USA
Edgewater
10.2016 - 03.2017
  • Created a safe and stimulating environment for children to learn through play.
  • Provided guidance on appropriate behavior and discipline methods in the classroom setting.
  • Implemented positive reinforcement strategies when needed to motivate students during learning tasks.
  • Established positive relationships with parents to ensure open communication regarding their child's progress.
  • Engaged in individualized instruction with special needs students as needed.
  • Collaborated with teachers to plan weekly lessons that incorporated various learning styles into each activity.

Medical Nanny

Dr.Elaine Chapell
Gorham
03.2014 - 09.2016
  • Planned age-appropriate activities to help foster physical, mental, and emotional development.
  • Performed light housekeeping duties related to childcare such as laundry or meal preparation.
  • Transported children to school, extracurricular activities, and appointments when needed.
  • Organized educational games and materials to encourage learning in a fun way.
  • Gave medication to children as directed by parents or guardians.

Associate - Contractor Sales

Perras Ace
Northumberland
09.2001 - 09.2011
  • Assisted customers in selecting appropriate products and services for their needs.
  • Organized events such as trade shows, seminars, workshops. to promote products and services.
  • Reset store displays for special events and seasonal merchandise changes.
  • Identified customer needs by asking questions and advising on best solutions.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Listened to customer needs to identify and recommend best products and services.

Education

Early Childhood Care And Education

White Mountains Community College
Berlin, NH
05-2013

Skills

  • Team leadership
  • Customer service
  • Project management
  • Time management
  • Communication skills
  • Leadership skills
  • Problem resolution
  • Sales strategies
  • Promotions execution
  • Relationship building and management
  • Adaptability and flexibility

Accomplishments

As a Cabinet Sales Specialist at Lowe's I have received several top designer awards from Diamond. In my last year as a Cabinet Specialist I was ranked in the top 10 Cabinet Specialist out of over 1500 stores, an accomplishment that I am very proud of.

References

References available upon request.

Timeline

Department Supervisor

Lowe's
12.2022 - Current

Cabinet Sales Specialist

Lowes Home Improvment
04.2017 - 12.2022

Preschool Lead Teacher

Kid City USA
10.2016 - 03.2017

Medical Nanny

Dr.Elaine Chapell
03.2014 - 09.2016

Associate - Contractor Sales

Perras Ace
09.2001 - 09.2011

Early Childhood Care And Education

White Mountains Community College