WANDA ROSARIO
New York
Summary
Results-driven Supervisor with experience steering and directing all aspects of operations. Practiced in orchestrating multiple projects with competing priorities involving process improvements, safety initiatives and quality control. Recognized and commended for collaborating with upper management to achieve organizational objectives.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Supervisor
Columbia University Medical Center
NEW YORK
12.2016 - Current
- Oversaw the coordination of all activities for the orderly operation of a multi-divisional practice.
- Directed and supervised team of 15 employees in daily operations.
- Supervised daily operations of medical staff and support personnel.
- Managed compliance with health regulations and safety protocols.
- Coordinated schedules for healthcare professionals and administrative teams.
- Trained new employees on hospital policies and procedures.
- Ensured efficient communication between departments to optimize workflow.
- Conducted performance evaluations for team members and staff development.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Monitored employee productivity to provide constructive feedback and coaching.
- Facilitated meetings to discuss operational improvements and staff concerns.
- Reconciled payments collected and maintained log-sheet daily
- Completed bank deposits to maintain accurate financial records.
- Provide oversight of Front-Desk Staff
- Assisted five departments with check-in procedures by managing weekly report
- Assisted patients with questions and scheduled appointments.
- Ensured appropriate patients have referral and/or authorization
- Scanned, registered, and linked referrals accordingly
- Collected/post time of service and past due balances from patients
- Reconciled payments collected and maintain log-sheet daily
Administrative Assistant
Columbia University Medical Center
01.2018 - 01.2020
- Answered high volume phone in a pleasant/responsive manner and directed all calls appropriately
- Supported practice manager with administrative tasks, ensuring smooth operations and continuity of services.
- Coordinated surgical and outpatient practice
- Maintained academic calendar and coordinated research departmental meetings.
- Followed all front-end processes including demographic collection, insurance verification and other protocols as mandated by Columbia Doctors policies
- Ensured proper referrals and prior authorizations for office appointments, radiology, and surgery.
- Provided all check out functions including any ancillary testing required and surgical scheduling with appropriate testing
- Ensured that all patient visits billing documentation that is submitted to the billing department, including but not limited to all relevant and accurate patient demographic and insurance information
- Worked within Experian to ensure all patient insurance information is verified and entered into IDX appropriately
- Work closely with nursing team to ensure that all preoperative clearance and paperwork is obtained and scanned into CROWN/EPIC prior to surgery
- Executed special projects assigned by Divisional Administrator and Practice Manager.
- Ensured patient centered care by demonstrating behaviors that reflect a Culture of Service and will strive to meet the expectations of the "Seven Competencies"/ The seven competencies for a "WOW" experience
- Conformed to all applicable HIPPA, Billing Compliance and Safety Guidelines
Front Desk Representative
Columbia University Medical Center
01.2016 - 01.2018
- Arrived patients in IDX and accurately updated demographic and insurance information
- Coordinated check-in procedures for five departments by managing weekly reports.
- Ensured appropriate patients had referral and/or authorization
- Scanned, registered, and linked referrals accordingly
- Organized and updated patient charts alongside related documents and information.
- Collected and posted time of service and past due balances from patients to ensure accurate billing.
- Reconciled collected payments and maintained daily log sheet for financial accuracy.
Interpreter
NYU Hospital/Queens Criminal Court/ ACS
01.2012 - 01.2016
- Provided Spanish-English interpretation for medical appointments, court hearings, and legal proceedings, ensuring clarity and understanding.
- Provided consecutive interpretation during meetings and conferences.
- Performed simultaneous translation during conferences and meetings held in both languages.
- Interpreted phone conversations, facilitating effective communication between speakers of different languages.
- Collaborated with healthcare providers to ensure accurate interpretation of medical terminology.
- Facilitated communication between Spanish-speaking clients and service providers.
- Maintained confidentiality while handling sensitive information during interpretation tasks.
- Maintained confidentiality of data during interpreting sessions due to sensitive nature of discussions.
- Collaborated with colleagues to enhance translation accuracy and streamline processes.
Office Manager
GLM Communications Inc.
New York
01.2014 - 01.2015
- Coordinated office operations and maintained efficient workflow systems.
- Implemented office policies to enhance productivity and collaboration.
- Oversaw scheduling and organized meetings for executives and staff.
- Managed vendor relationships and negotiated service agreements to secure favorable terms.
- Trained new employees on office procedures and software tools.
- Assisted in budgeting processes and managed office supplies inventory.
- Managed office inventory and placed new supply orders.
- Tracked invoices and payments to ensure accuracy in accounts receivable and payable.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Maintained organized office systems to enhance workflow and support operational objectives.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Provided administrative support to management team including preparing reports and presentations.
Operations/Accounts Payable
Charitybuzz, Inc.
New York
01.2011 - 01.2012
- Processed vendor invoices accurately and efficiently for timely payments.
- Reviewed and reconciled account statements to ensure accurate financial records.
- Collaborated with vendors to resolve billing discrepancies and inquiries promptly.
- Organized records of accounts payable transactions and documentation for easy retrieval and reference.
- Processed invoices and payments in accordance with company policies and procedures.
- Prepared checks for payment of vendor invoices on a timely basis.
- Managed vendor relationships through prompt communication of payment information.
- Facilitated timely month-end closing processes to ensure accurate financial reporting.
- Assisted in month-end closing activities by preparing necessary reports and entries.
- Utilized accounting software to input data and track payment statuses effectively.
- Utilized various software and tools to streamline processes and optimize performance.
- Completed day-to-day duties accurately and efficiently.
- Collaborated with team members to achieve project objectives and ensure timely completion.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Office Manager
NetPixel, Inc.
New York
01.2005 - 01.2011
- Implemented office policies and procedures to streamline administrative functions.
- Acted as central resource for HR and IT matters, ensuring timely support and guidance for staff.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Negotiated service contracts with vendors, enhancing procurement processes and establishing strong partnerships.
- Implemented office systems and planned equipment procurement and layouts to improve overall office efficiency.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Maintained records and files, ensuring accuracy and confidentiality of sensitive information.
- Provided training to new hires on office policies and procedures.
- Managed, scheduled and coordinated office functions and activities for employees.
- Created spreadsheets in Excel to track data such as vacation requests, sick days.
- Organized company events including holiday parties, team building activities.
- Managed office inventory and placed new supply orders.
- Ensured accuracy of accounts receivable and payable by meticulously tracking invoices and payments.
- Oversaw front desk activities, ensuring visitors were welcomed and inquiries were addressed.
- Oversaw scheduling and maintenance of office equipment and supplies for optimal use.
- Trained new staff on office protocols and best practices for team integration.
- Facilitated meetings by organizing agendas, taking minutes, and following up on action items.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Education
Certified Medical Interpreter -
PROMISE PROGRAM MSCC
New York, NY01-2013
AA - Education
The Borough of Manhatan Commnity College (BMCC)
New York, NY01-2012
Skills
- Human resources management
- Employee training
- Performance evaluation
- Payroll processing
- Contract management
- Vendor negotiation
- Project coordination
- Workflow optimization
- Operations management
- Team leadership
- Office administration
- Problem solving
- Effective communication
- Conflict resolution
- Expense reporting
Certification
Certified Medical Interpreter (PROMISE PROGRAM MSCC), New York, NY, 01/01/13
Accomplishments
Employee Excellence Award, 01/01/23, Columbia Presbyterian/NYP
Languages
Spanish
Professional
Timeline
Administrative Assistant
Columbia University Medical Center
01.2018 - 01.2020
Supervisor
Columbia University Medical Center
12.2016 - Current
Front Desk Representative
Columbia University Medical Center
01.2016 - 01.2018
Office Manager
GLM Communications Inc.
01.2014 - 01.2015
Interpreter
NYU Hospital/Queens Criminal Court/ ACS
01.2012 - 01.2016
Operations/Accounts Payable
Charitybuzz, Inc.
01.2011 - 01.2012
Office Manager
NetPixel, Inc.
01.2005 - 01.2011
Certified Medical Interpreter -
PROMISE PROGRAM MSCC
AA - Education
The Borough of Manhatan Commnity College (BMCC)