Wanda I. Yace Perez
Hollister,MO
Summary
Accomplished Housekeeping Manager with a proven track record at Westgate Resorts, enhancing cleanliness scores and guest satisfaction through effective training and mentoring. Skilled in department coordination and prioritization, leveraging bilingual abilities for improved team communication and efficiency. Demonstrated expertise in cleaning, sanitation, and supervisory skills, driving significant improvements in operational performance.
Overview
8
8
years of professional experience
Work History
Housekeeping Manager
Westgate Resorts
03.2021 - Current
- Worked with front desk to respond promptly to all guest requests.
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
- Communicated repair needs to maintenance staff.
- Managed staff of numbers housekeepers.
- Completed schedules, shift reports, and other business documentation.
- Improved overall cleanliness scores with thorough inspections and prompt corrective actions as needed.
- Evaluated employee performance and developed improvement plans.
- Promoted safety by demonstrating proper operation and training staff on power equipment tools.
- Promoted a culture of teamwork within the housekeeping department by fostering open communication channels among employees at all levels.
- Increased employee performance through effective supervision and training.
Housekeeping Supervisor
Blue Greens
03.2021 - 05.2021
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Completed schedules, shift reports, and other business documentation.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
Housekeeper
Westgate Resorts
01.2018 - 03.2021
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- After 3 months I become a housekeeping trainer after a little while I became a supervisor.
- I was a supervisor for 3 years and for some personal reasons I left the company.
- When I came back to the the company I got the promotion for the Manager Position.
Housekeeper
Still Waters Resorts
04.2016 - 07.2018
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Work in laundry during the night.
- Help Activities Center during Events.
- Lifeguard in the pool.
Education
Bachelor Of Communications - Digital Communications And Media
Pontifical Catholic University
Puerto Rico03.2015
Skills
- Employee evaluations
- Bilingual
- Fast Learner
- Department coordination
- Work Prioritization
- Task Delegation
- Inventory Control
- Staff Scheduling
- Multitasking and Prioritizing
- Problem-Solving
Timeline
Housekeeping Manager
Westgate Resorts
03.2021 - Current
Housekeeping Supervisor
Blue Greens
03.2021 - 05.2021
Housekeeper
Westgate Resorts
01.2018 - 03.2021
Housekeeper
Still Waters Resorts
04.2016 - 07.2018
Bachelor Of Communications - Digital Communications And Media
Pontifical Catholic University
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