Wanda Karime Lopez-Valle

• Increased overall store sales by 30% through performance coaching, sales strategy, and operational execution.

• Ranked #2 in the GGA 2 District for overall sales performance.

• Managed, coached, and developed a team of 2 sales associates while fostering a high-performance culture.

• Achieved a 65% accessory attachment rate while maintaining a minimum of 30 new activations per employee.

• Directed staffing, scheduling, merchandising, inventory management, recruiting, training, and day-to-day store operations.

• Maintained labor budgets, visual merchandising standards, compliance, loss prevention, and exceptional customer satisfaction.

• Coordinated freight shipments to ensure timely delivery across multiple regions.
• Managed communication between drivers and clients to resolve scheduling issues.
• Utilized dispatch software to track vehicle locations and optimize routes.
• Developed relationships with carriers to enhance service reliability and efficiency.
• Oversaw compliance with safety regulations during transportation operations.
• Monitored fuel usage and vehicle maintenance schedules for operational efficiency.
• Maintained records of all shipments including tracking numbers, insurance certificates, bills of lading.

• Answered phone calls and responded to client inquiries promptly.
• Greeted clients and their pets, providing a welcoming atmosphere.
• Managed appointment scheduling using salon management software.
• Scheduled and confirmed appointments.
• Processed payments and maintained accurate transaction records daily.
• Educated clients about services offered and promoted pet care products.
• Supported management on special projects.