Wander Disla
The Bronx,NY
Summary
Dynamic professional with a strong customer service focus and proven success at Francis Grocery, where I enhanced guest satisfaction and trained staff in operational excellence. Skilled in inventory oversight and team building, I effectively resolved customer complaints, fostering loyalty and engagement while maintaining high safety standards.
Overview
7
7
years of professional experience
Work History
Manager on Duty
Francis Grocery
Philadelphia, PA
03.2023 - 08.2025
- Supervised daily operations to ensure efficient service delivery and guest satisfaction.
- Trained and mentored team members on operational procedures and customer service excellence.
- Managed inventory levels, ensuring adequate stock availability while minimizing waste.
- Resolved customer complaints promptly to enhance overall guest experience and loyalty.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
Furniture Assembler
Bob's Furniture
Lawrece, MA
10.2020 - 03.2021
- Assembled furniture pieces according to specifications and assembly instructions.
- Utilized hand tools and power tools safely to complete assembly tasks efficiently.
- Collaborated with team members to ensure timely project completion and quality standards.
- Learned safety protocols and best practices in a fast-paced work environment.
- Organized work area to maintain cleanliness and order during assembly processes.
- Assisted in inventory management by tracking parts and materials utilized in projects.
Electrician Top Helper
Independant
Lawrence, MA
01.2019 - 11.2019
- Assisted electricians in installing, maintaining, and repairing electrical systems and equipment.
- Conducted routine inspections to ensure compliance with safety standards and regulations.
- Operated hand tools and power tools for electrical installations under supervision.
- Collaborated with team members to troubleshoot electrical issues efficiently.
Education
No Degree -
University of Santiago UTESA
Dominican Republic ALBESTRO COURSE
Lawrece Adult Center
Lawrence, MA03-2020
High School Diploma -
Liceo Ruber Dario
Dominican Republic 06-2002
Skills
- Customer service focus
- Sales and marketing
- Staff training and development
- Scheduling proficiency
- Employee engagement
- Customer service
- Inventory oversight
- Industrial hygiene
- Priority management
- Team building
- Safety protocols
Accomplishments
- Collaborated with team of 40 or more in the development of Bob's and furniture outlet.
- Resolved product issue through consumer testing.
Languages
English
Professional Working
Timeline
Manager on Duty
Francis Grocery
03.2023 - 08.2025
Furniture Assembler
Bob's Furniture
10.2020 - 03.2021
Electrician Top Helper
Independant
01.2019 - 11.2019
No Degree -
University of Santiago UTESA
ALBESTRO COURSE
Lawrece Adult Center
High School Diploma -
Liceo Ruber Dario