Hi, I’m
Wandisa Cowart
McDonough,GA
Summary
Seeking a position where my professional skills can be utilized and enriched in a positive, caring, cooperative, motivated working environment where I can contribute to a teamwork atmosphere with opportunities with advancement. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
years of professional experience
Work History
United Tax CreditPhoenix, AZ
Quality Assurance Analyst/Sales
12.2022 - Current
Job overview
- Conducted internal audits to measure adherence to established QA standards.
- Communicated regularly with management to discuss quality trends.
- Maintained policy, procedures, work instructions and projects for quality and continuous improvement agendas.
- Prepared and analyzed internal and external quality reports for management staff review.
- Trained and led staff on proper QA standards.
- Set and achieved product quality objectives while meeting product specifications.
- Maintained self-study program to enhance QA knowledge and skills.
Liberty MutualChandler, AZ
Customer Service Onboarding Specialist
01.2020 - 09.2021
Job overview
- Place outbound calls to Liberty Mutual customers to welcome and thank them for their new business
- Process insurance transactions to provide customer service and support efforts to acquire and retain profitable business
- Review, evaluate, and send documents; verifies information for accuracy/appropriateness and follows up with others for missing or questionable data
- Dependability, attention to details, and ability to follow/interpret procedures
- Knowledge of administrative procedures and software applications (such as Microsoft Office
- Word, Excel, PowerPoint, etc.) Uses intermediate skills and business knowledge to retrieve information of varying complexities within company applications to update records, obtain information for others and respond independently to most questions and problems
- Effective organizational, interpersonal, and communication skills required to help resolve routine problems, answer general questions, and know when to escalate more complex issues
- Documented customer correspondence in CRM to track requests, problems and solutions.
Grand Canyon UniversityPhoenix, AZ
Qualifying Specialist
01.2019 - 01.2020
Job overview
- Maintains professional demeanor with all internal and external stakeholders, communicating appropriately with all parties Adheres to established compliance guideline Demonstrates ethical decision-making and critical thinking skills in all interactions Answers inquiries from prospects via the telephone in a timely manner, informing them about the University and its programs Represents GCU as a skilled communicator, familiar with higher education Shares knowledge of
- University process and procedure to gauge their interest
- Stays up to date on policy and procedural changes, incorporating those changes into daily operations as established by the University’s Employee Development department and
- Management Determines if the University has a program that will meet the prospect’s needs by listening, probing, recognizing and considering the needs of the prospect and GCU’s degrees Appropriately directs prospects to a program that will meet the prospect’s needs and answers any questions they may have about program requirements, transfer credits, admission guidelines, etc
- And transfers highly interested prospects to appropriate team member to begin enrollment process
Fidelity Tax ReliefIrvine, CA
Case Manager
12.2017 - 07.2018
Job overview
- Make an average of 50-75 calls per day to clients in order to collect their Power of
- Attorney documents in order to speak with the IRS on their behalf
- Handle incoming calls and update clients on case status
- Make collection calls to collect past due payments
- Upload documents to client portal and move them into the next phase
- Assist case managers with conducting tax investigations on behalf of clients
- Keep track of daily outbound and inbound calls, collected payments and documents submitted by clients
- Assist clients with any questions and concerns they may have regarding their case.
Girl Scouts of Greater Los AngelesMarina del Rey, CA
Customer Care Representative/ Office Manager
08.2016 - 06.2017
Job overview
- Handle all incoming calls
- Assist troop leaders and parents with registering their memberships
- Process incoming and outgoing mail
- Troubleshoot technical issues and create tickets to resolve difficult problems
- Process payments for girl scout memberships
- Manage front office relations
- Process mail via UPS campus ship
- Order office supplies weekly
- Process volunteer applications for background screening
- Prepare materials for training workshops
- Issue out bank letters for troops to open new bank accounts
- Call Center/ Admissions Office Assistant Level
Education
California State Dominguez Hills
Communications from Public Relations
05.2014
EL CAMINO COLLEGE
from Liberal Arts and Communications
05.2013
Skills
- Best practices and methodologies
- Improvement recommendations
- Documentation and materials
- Peer relationships
- Correction plans
Timeline
Quality Assurance Analyst/Sales
United Tax Credit
12.2022 - Current
Customer Service Onboarding Specialist
Liberty Mutual
01.2020 - 09.2021
Qualifying Specialist
Grand Canyon University
01.2019 - 01.2020
Case Manager
Fidelity Tax Relief
12.2017 - 07.2018
Customer Care Representative/ Office Manager
Girl Scouts of Greater Los Angeles
08.2016 - 06.2017
California State Dominguez Hills
Communications from Public Relations
EL CAMINO COLLEGE
from Liberal Arts and Communications
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