Wannapa Hudson
Vista,CA
Summary
Dynamic and results-driven professional with extensive experience at Thai Society Restaurant, excelling in task delegation and complaint handling. Proven track record of enhancing customer satisfaction through exceptional service and effective communication. Skilled in order accuracy and sales promotion, consistently improving dining experiences while managing high-volume periods efficiently.
Overview
11
11
years of professional experience
Work History
Waitress Supervisor
Thai Society Restaurant
01.2023 - Current
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
Waitress Trainer
Ocean Thai Cuisine
03.2014 - 10.2024
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
Education
Associate of Arts - Business Administration
Miracosta College
Oceanside, CA08-2013
Skills
- Task delegation
- Complaint handling
- Order accuracy
- Sales promotion
Timeline
Waitress Supervisor
Thai Society Restaurant
01.2023 - Current
Waitress Trainer
Ocean Thai Cuisine
03.2014 - 10.2024
Associate of Arts - Business Administration
Miracosta College
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