WANNIPPORN SHORTRIDGE
Bozeman,MT
Summary
Dynamic hospitality professional with 2 years of experience at Rice Fine Thai Cuisine, excelling in customer service and problem-solving. Proven ability to manage reservations and ensure guest satisfaction while handling POS transactions efficiently. Adept at multitasking in high-pressure environments. Demonstrates strong skills in customer service, problem-solving, ensuring smooth and efficient check-in and check-out processes. Possesses solid experience in handling reservations, managing phone inquiries, and resolving guest issues promptly. Providing welcoming environment for guests
Overview
3
3
years of professional experience
Work History
Hotel Front Desk Clerk
Country Inn & Suites by Radisson
Bozeman, MT
05.2025 - Current
- Addressed guest complaints and resolved any issues
- Handling food as a breakfast attendance and dishes as needed
- Answering phone
- Contact between guests, all position staff members and management
- Computer software programs such as Microsoft Office Suite and Hotel Management Systems
- Processed payments for hotel services including cash, credit cards and other forms of payment
- Maintained accurate records of reservations, cancellations, no-shows and room availability
- Issued room keys and scheduled wake-up calls to optimize guest stays
- Added incidental charges to rooms and settled bills through credit card or cash transactions
Server
Rice Fine Thai Cuisine
Bozeman, MT
05.2023 - 05.2025
- Worked at several locations ( Downtown, Oak street, Belgrade, Livingston ) as front and back of house staff.
- Responsibilities including: seating guests and taking orders, cleaning dining area, meal cooking and preparation, packing to go orders, POS transactions and handling money and cash register.
- Held full time position for almost 2 years.
- Assisted for training new servers.
- Responded to guest inquiries and complaints in a professional manner.
- I can do opening and closing duties, restocking supplies.
Education
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Rangsit University
Pathum TaniGED - undefined
Bangkok11.2019
Skills
- POS transactions
- Food preparation
- Menu knowledge
- Cash handling
- Cooking meal in thai restaurant
- Customer service
- Work under pressure
- Graphic design
- Factory experience
- Tattoo design and artistry
- Service background
- Microsoft office
- Reservations
- Guest reception
- Room charges
- Check-ins and check-outs
- Hotel services and hospitality
- Room booking
- Problem-solving skills
- Multitasking Abilities
CONTACT
English
Native or Bilingual
Thai
Native or Bilingual
PREFERRED NAME
Bam
Timeline
Hotel Front Desk Clerk
Country Inn & Suites by Radisson
05.2025 - Current
Server
Rice Fine Thai Cuisine
05.2023 - 05.2025
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Rangsit University