Brooke Love
Jacksonville
Overview
8
8
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Patient Service Representative
TEKsystems
Jacksonville
05.2025 - Current
- Verify patient insurance coverage and ensure accurate eligibility for medical equipment and supply orders
- Handle high-volume inbound calls, assisting patients with orders, questions, and account support
- Process and coordinate orders for medical supplies in a timely and compliant manner
- Maintain strict adherence to HIPAA regulations when handling sensitive patient information
- Collaborate with healthcare providers, insurance companies, and internal teams to resolve issues efficiently
- Document all patient interactions accurately within internal systems
- Contracted With AdaptHealth
Medical Assistant
Urology Florida Physician Specialists
Jacksonville
03.2024 - 04.2025
- Roomed patients and obtained vital signs, medication histories, and chief complaints
- Assisted physicians during in-office procedures and prepared sterile surgical trays
- Performed bladder scans, administered injections, and removed catheters
- Collected and processed body fluid specimens for laboratory testing
- Maintained accurate patient records using EMR systems
- Ensured patient comfort while delivering high-quality clinical care
Career Development & Family Care
Jacksonville
10.2022 - 03.2024
- Pursued college coursework toward a Bachelor's degree in Psychology
- Managed full-time household responsibilities, demonstrating strong time management and organization
- Maintained focus on professional development and career advancement in the healthcare field
Sales/Initial Review Specialist
Tax Defense Network/MoneySolvers
Jacksonville
05.2019 - 10.2022
- Managed inbound and outbound calls to qualify and schedule clients for tax consultations
- Coordinated appointments and transferred cases to appropriate departments
- Conducted federal compliance checks by communicating with the IRS
- Maintained detailed client records and updated Excel spreadsheets
- Communicated case updates to team members to ensure smooth workflow
Collections Specialist
ManpowerGroup
Jacksonville
03.2018 - 03.2019
- Verify patient insurance coverage and ensure accurate eligibility for medical equipment and supply orders
- Handle high-volume inbound calls, assisting patients with orders, questions, and account support
- Process and coordinate orders for medical supplies in a timely and compliant manner
- Maintain strict adherence to HIPAA regulations when handling sensitive patient information
- Collaborate with healthcare providers, insurance companies, and internal teams to resolve issues efficiently
- Document all patient interactions accurately within internal systems
Education
Associate of Arts - Pursuing Psychology
Florida State College
Jacksonville, FL 05.2023 - 05.2026
Skills
- Patient Care & Clinical Support
- Insurance Verification & Authorization
- HIPAA Compliance
- Electronic Medical Records (EMR)
- Patient Scheduling & Coordination
- Phlebotomy & Specimen Handling
- Medical Procedures Assistance
- Communication & Customer Service
- Data Entry & Documentation
Certification
- CPR
- Home Health Aid
Professional Summary
Detail-oriented and compassionate healthcare professional with hands-on clinical and administrative experience. Skilled in patient care, insurance verification, and medical documentation. Strong knowledge of HIPAA compliance with a proven ability to manage patient interactions, coordinate care, and support medical teams in fast-paced environments.
Timeline
Patient Service Representative
TEKsystems
05.2025 - Current
Medical Assistant
Urology Florida Physician Specialists
03.2024 - 04.2025
Associate of Arts - Pursuing Psychology
Florida State College
05.2023 - 05.2026
Career Development & Family Care
10.2022 - 03.2024
Sales/Initial Review Specialist
Tax Defense Network/MoneySolvers
05.2019 - 10.2022
Collections Specialist
ManpowerGroup
03.2018 - 03.2019