Warda Ahmed
Queens ,New York
Summary
Dynamic and detail-oriented professional with extensive experience in customer service at Better Health. Proven ability to enhance patient satisfaction through compassionate care and effective communication. Skilled in scheduling and problem-solving, consistently delivering exceptional results in fast-paced environments. Adept at managing high-volume inquiries while maintaining a welcoming atmosphere.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Better Health
06.2024 - 08.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Self Employed
Construction Data
06.2023 - 06.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Nursing Assistant Intern
Jamica Hospital
05.2023 - 07.2023
- Improved patient satisfaction by providing compassionate and attentive care.
- Collaborated with interdisciplinary healthcare teams to develop individualized care plans for patients.
- Provided support during medical procedures, ensuring patient safety and wellbeing.
- Managed supplies and equipment inventory, ensuring all necessary resources were readily available for patient care.
Pharmacy Technician
Bay Tower
04.2022 - 09.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Dentist Assistant
Morris Park Dental
02.2022 - 02.2022
- Extracted teeth, performed root canals, and filled cavities with dedication to pain management.
- Provided preventive care with regular checkups, educating patients on proper oral hygiene habits.
- Interpreted X-rays to make accurate diagnoses and treatment decisions.
- Educated patients and families about dental issues and proper oral care to prevent dental decay and disease.
Customer Service Representative
Target
01.2021 - 05.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Associates - Medical Informatics
LaGuardia Community College
Long Island City, NY01.2023
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Problem-solving skills
- Team collaboration
- Scheduling
- Appointment scheduling
- Verbal and written communication
- Administrative skills
- Scheduling appointments
Certification
Pharmacy technician
Languages
Urdu
Full Professional
Arabic
Native or Bilingual
Timeline
Front Desk Receptionist
Better Health
06.2024 - 08.2024
Self Employed
Construction Data
06.2023 - 06.2024
Nursing Assistant Intern
Jamica Hospital
05.2023 - 07.2023
Pharmacy Technician
Bay Tower
04.2022 - 09.2022
Dentist Assistant
Morris Park Dental
02.2022 - 02.2022
Customer Service Representative
Target
01.2021 - 05.2021
Associates - Medical Informatics
LaGuardia Community College
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