Warner Smith
Gayco Healthcare
Dublin,GA
25
years of professional experience
Results-driven HR Director with expertise in HR analytics, compliance management, and benefits administration. Proven ability to enhance employee engagement and streamline recruitment processes to attract top talent.
Work History
Director of Human Resources
3 Years 2 Months- Led talent acquisition initiatives, streamlining recruitment processes to attract top talent.
- Established comprehensive training programs to improve staff performance and retention rates.
- Developed and implemented employee engagement strategies to enhance workplace culture.
- Oversaw compliance with labor laws and regulations, ensuring organizational adherence to legal standards.
Account Manager
21 Years 7 Months- Developed strategic account plans to align services with client needs.
- Managed client relationships to ensure satisfaction and retention.
- Led cross-functional teams to implement tailored solutions for clients.
- Analyzed client feedback to identify areas for service improvement.
- Facilitated training sessions for clients on new product features and updates.
- Monitored account performance metrics to drive continuous improvement initiatives.
- Negotiated contract renewals, enhancing overall profitability of accounts.
- Collaborated with sales team to identify growth opportunities within existing accounts.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
Education
Bachelor of Arts - Psychology
Skills
Talent acquisition
Employee engagement
Performance evaluation
Compliance management
Benefits administration
Human resources analytics
Human resources administration
Records management
Timeline
Director of Human Resources
Gayco Healthcare
06.2023 - CurrentRead More
Account Manager
Ricoh USA
11.2001 - 06.2023Read More
Presbyterian College
Bachelor of Arts from Psychology
Read More