Warren Harjo
Seminole Nation Division of Commerce
Konawa,OK
25
years of professional experience
Results-oriented professional with extensive experience in customer service and inventory management. Demonstrated ability to enhance customer satisfaction through effective communication and problem resolution. Proficient in cash handling and operations, ensuring accuracy and efficiency in high-pressure environments. Expertise in retail dynamics and customer service standards, driving sales and improving customer experiences.
Work History
Store Associate
2 Years 7 Months- Maintained optimal inventory levels and organized stock efficiently on shelves.
- Handled customer inquiries and assisted with product selection effectively.
- Ensured store cleanliness through consistent and thorough cleaning tasks.
- Managed customer complaints professionally to enhance satisfaction.
- Demonstrated exceptional customer service skills consistently in all interactions.
- Engaged positively with customers, offering professional support for sales needs.
- Operated cash register and processed customer payments accurately.
Sales Associate
1 Year 9 Months- Met merchandising standards by keeping store stocked and products faced.
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
- Performed cleaning tasks, keeping store neat and organized.
- Followed checklist to complete retail store opening and closing activities.
- Greeted customers and provided exceptional customer service.
Wrangler
3 Months- Drove High Bay machine.
- Scanned boxes to be put on shelves.
- Stacked boxes on pallets.
Surveillance Officer
3 Years 4 Months- Developed strong observational skills to identify potential threats or criminal activity.
- Created detailed logs of all monitored events including time stamps, locations, descriptions of people involved.
- Communicated effectively with colleagues and supervisors regarding daily operations, tasks, and concerns.
- Analyzed data from CCTV recordings for evidence gathering purposes.
- Monitored security surveillance systems to detect suspicious activities and unauthorized persons.
- Operated various types of surveillance equipment such as cameras, radios, and recording devices.
Floor Manager
6 Years 1 Month- Oversaw the daily floor operations to support quality customer service and safety standards.
- Monitored staff performance and provided feedback and support where needed.
- Resolved customer complaints in a timely manner while maintaining excellent relations with customers.
Education
High School Diploma
Skills
Supported customer service needs and resolved support requests.
Handled cash with care and maintained transaction accuracy.
Used strong people skills to build positive customer interactions.
Operated cash register for smooth checkout processing.
Tracked inventory levels and reported stock needs.
Assisted daily store operations and front-end tasks.
Answered customer questions clearly and professionally.
Managed time well to balance multiple priorities.
Operated equipment safely and followed work procedures.
Served beverages with attention to quality and order accuracy.
Assisted with promotions and event setup tasks.
Timeline
Store Associate
Seminole Nation Division of Commerce
10.2023 - 05.2026Read More
Wrangler
High Bay Express Personnel
05.2012 - 08.2012Read More
Sales Associate
Family Dollar
04.2012 - 01.2014Read More
Surveillance Officer
Silver Buffalo Casino
05.2007 - 09.2010Read More
Floor Manager
Seminole Nation Casino
06.2001 - 07.2007Read More
Sequoyah High School
High School Diploma
Read More