Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
Open To Work

Warren Humphrey

Charlotte ,NC

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Sales AssociateCashierCrew MemberDelivery DriverWarehouse Associate

Work Type

Full TimePart TimeContract WorkGig WorkConsultingVolunteerSeasonal Work

Location Preference

RemoteHybridOn-Site
Location: Charlotte , NC
Open to relocation: Yes

Salary Range

$0/hr - $1000/hr

Important To Me

Work-life balanceFlexible work hoursHealthcare benefitsWork from home optionPaid time offPaid sick leave401k matchTeam Building / Company Retreats4-day work week

Summary

Dynamic sales associate with proven success at The Hause Collective Charlotte, excelling in customer service and relationship building. Recognized for consistently exceeding sales goals through effective upselling strategies and exceptional communication skills. Adept at fostering team collaboration and enhancing customer engagement, driving increased foot traffic and satisfaction. Over 6 years of full time entrepreneurship as a consignment vendor/sales associate, possessing an extreme light of leadership, positive attitude, perseverance and strong communication skills.

Overview

12
12
years of professional experience

Work History

Sales Associate

The Hause Collective Charlotte
Charlotte, NC
05.2021 - Current
  • Assisted customers in product selection, enhancing overall shopping experience.
  • Processed transactions efficiently using point-of-sale systems.
  • Maintained merchandise displays, ensuring visual appeal and organization.
  • Collaborated with team members to meet daily sales goals and objectives.
  • Handled customer inquiries and resolved issues promptly, fostering satisfaction.
  • Conducted inventory checks, supporting accurate stock management practices.
  • Trained new associates on sales techniques and store operations protocols.
  • Implemented promotional strategies, increasing customer engagement and foot traffic.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Collaborated with team members to achieve monthly sales targets.
  • Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
  • Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.

Cashier

Toppers Pizza Inc.
Charlotte, NC
09.2021 - 12.2021
  • Processed customer transactions efficiently using point-of-sale systems.
  • Maintained accurate cash drawer and performed regular cash reconciliations.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Assisted in training new staff on register operations and store policies.
  • Collaborated with team members to ensure smooth store operations during peak hours.
  • Managed inventory by restocking shelves and organizing product displays effectively.
  • Implemented cleanliness standards throughout checkout area, enhancing overall store appearance.

Crew Member

Amazon Fullfillment Center
Charlotte
02.2020 - 05.2021
  • Operated material handling equipment to move products efficiently within fulfillment center.
  • Assisted in receiving, sorting, and storing incoming inventory accurately.
  • Collaborated with team members to maintain high productivity levels during peak hours.
  • Packaged customer orders securely to ensure safe delivery and satisfaction.
  • Monitored stock levels and reported discrepancies to management promptly.
  • Adhered to safety protocols while performing daily tasks within the warehouse environment.
  • Participated in training new crew members on operational procedures and best practices.

Delivery Driver

Dominos Pizza Inc.
Spartanburg, SC
12.2019 - 02.2020
  • Navigated delivery routes efficiently to ensure timely pizza deliveries.
  • Maintained vehicle cleanliness and compliance with safety standards.
  • Managed cash transactions accurately during order fulfillment.
  • Communicated effectively with customers to enhance service satisfaction.
  • Collaborated with team members to streamline order preparation processes.
  • Implemented strategies to reduce delivery times and improve customer feedback scores.
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Verified accuracy of all deliveries against order forms.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Maintained strong relationships with clients through proactive communication and personalized service.

Warehouse Associate

Amazon Fullfillment Center
Spartanburg, SC
09.2019 - 12.2019
  • Operated pallet jacks and forklifts to transport inventory efficiently across warehouse.
  • Assisted in receiving, sorting, and organizing incoming shipments for timely processing.
  • Maintained accurate inventory counts by conducting regular stock checks and audits.
  • Collaborated with team members to meet daily productivity goals and ensure quality control.

Online Banking Representative

SITEL Worldwide
Spartanburg, SC
03.2019 - 09.2019
  • Assisted customers with online banking inquiries, ensuring prompt and accurate responses.
  • Guided users through troubleshooting processes for online banking platforms.
  • Provided technical support for digital banking tools, enhancing user experience.
  • Educated clients on online security measures to protect financial information.
  • Documented customer interactions and feedback to inform service improvements.
  • Resolved issues related to account access and transaction discrepancies efficiently.
  • Maintained up-to-date knowledge of banking products and services to better assist clients.
  • Proactively contacted clients regarding important account updates or changes, ensuring their awareness of vital information.
  • Efficiently managed escalated calls with diplomacy, ultimately achieving resolution while maintaining client relationships intact.
  • Maintained expert-level knowledge of the online banking platform''s functionality to provide accurate and timely assistance for diverse client needs.
  • Stayed up-to-date with industry trends and security best practices to provide informed advice to customers on safeguarding their accounts.
  • Conducted troubleshooting and resolved technical issues, ensuring a seamless online banking experience for customers.
  • Contributed to an increase in cross-selling success by identifying potential product or service needs among clients during interactions.
  • Managed high call volumes while maintaining professionalism and efficiency during peak periods.
  • Participated in ongoing training programs aimed at enhancing customer service skills and staying current on evolving industry standards.
  • Navigated multiple internal systems simultaneously while assisting customers, demonstrating strong multitasking capabilities.
  • Boosted digital adoption rates with comprehensive user education on various online banking features.
  • Collaborated with team members to identify opportunities for process improvements, enhancing overall service quality.
  • Aided in the successful onboarding of new online banking users through clear guidance and personalized support.
  • Enhanced customer satisfaction by promptly addressing and resolving online banking inquiries.
  • Assisted clients in navigating the online banking platform, leading to increased usage and efficiency.
  • Handled sensitive client data responsibly, adhering to strict privacy protocols set forth by the organization.
  • Supported fraud detection efforts by monitoring suspicious account activities and escalating concerns as necessary.
  • Recognized for consistently providing exceptional customer service, resulting in numerous positive feedbacks from clients.

Warehouse Worker

Belk Distribution Center
Johnsonville, SC
03.2018 - 09.2018
  • Operated forklifts and pallet jacks to transport materials efficiently throughout warehouse.
  • Received and inspected incoming shipments, ensuring quality control standards were met.
  • Maintained accurate inventory levels using warehouse management systems for order fulfillment.
  • Assisted in training new employees on safety protocols and operational procedures.
  • Collaborated with team members to optimize workflow and reduce processing times.
  • Conducted regular audits of storage areas to ensure compliance with safety regulations.
  • Packaged products for shipment, maintaining high standards for accuracy and presentation.
  • Loaded, unloaded, and moved material to and from storage and production areas.

Delivery Rider

Lowe’s
Spartanburg, SC
01.2018 - 08.2018
  • Delivered products efficiently while adhering to safety protocols and company guidelines.
  • Navigated routes effectively using GPS technology to optimize delivery times.
  • Maintained vehicle cleanliness and performed routine inspections to ensure operational readiness.
  • Communicated with customers professionally, addressing inquiries and resolving issues promptly.
  • Collaborated with warehouse staff to streamline loading processes and enhance delivery efficiency.
  • Adapted quickly to changing schedules and priorities, ensuring timely deliveries under pressure.
  • Provided feedback on delivery processes, contributing to continuous improvement initiatives within the team.
  • Assisted in training new riders on best practices for safe driving and customer interaction techniques.
  • Handled cash transactions accurately while collecting payments upon delivery completion.
  • Reduced delivery times by effectively planning and optimizing routes based on traffic conditions and distance.

Warehouse Worker

Adidas Warehouse
Spartanburg, SC
05.2017 - 09.2017
  • Operated forklifts and pallet jacks to transport materials efficiently throughout warehouse.
  • Received and inspected incoming shipments, ensuring quality control standards were met.
  • Maintained accurate inventory levels using warehouse management systems for order fulfillment.
  • Assisted in training new employees on safety protocols and operational procedures.
  • Collaborated with team members to optimize workflow and reduce processing times.
  • Conducted regular audits of storage areas to ensure compliance with safety regulations.
  • Packaged products for shipment, maintaining high standards for accuracy and presentation.
  • Implemented organizational strategies that improved space utilization within the warehouse layout.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as Number pounds.

Crew Member

Hardees Resturamt
Spartanburg, SC
06.2015 - 08.2016
  • Operated material handling equipment to move products efficiently within fulfillment center.
  • Assisted in receiving, sorting, and storing incoming inventory accurately.
  • Collaborated with team members to maintain high productivity levels during peak hours.
  • Packaged customer orders securely to ensure safe delivery and satisfaction.
  • Monitored stock levels and reported discrepancies to management promptly.
  • Adhered to safety protocols while performing daily tasks within the warehouse environment.
  • Participated in training new crew members on operational procedures and best practices.
  • Contributed to continuous improvement initiatives by suggesting process enhancements based on observations.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.

Crew Member

Wendys Restaurant
Spartanburg, SC
03.2015 - 05.2015
  • Took orders, prepared meals, and collected payments.

Crew Member

Bojangles' Famous Chicken 'n Biscuits
Spartanburg, SC
08.2014 - 02.2015
  • Took orders, prepared meals, and collected payments.

Education

High School Diploma -

Dorman High School
1050 Cavalier Way
05.2016

Skills

Customer service

Teamwork and collaboration

Time management

Problem-solving skills

Excellent people skills

Listening skills

Reliable and punctual

Goal oriented

Exceptional customer service

Relationship building

Outgoing personality

Cash handling

Money handling

Verbal/written communication

Client service

Conflict resolution

Store opening and closing

Sales expertise

Product sales

Customer needs assessment

Sales strategies

Upselling

Retail store operations

Guest relations

Sales training

Payment processing

Sales development

Building rapport

Sales goals attainment

Brand promotion

Relationship selling

Business development

Sales trends

Fitting room maintenance

Friendly and outgoing

Customer engagement

Retail merchandising expertise

Upselling and cross selling

Calm demeanor

Positive and professional

Excellent communication skills

Exceeds sales goals

Energetic self-starter

Reading comprehension skills

Contact follow-up

Timeline

Cashier

Toppers Pizza Inc.
09.2021 - 12.2021

Sales Associate

The Hause Collective Charlotte
05.2021 - Current

Crew Member

Amazon Fullfillment Center
02.2020 - 05.2021

Delivery Driver

Dominos Pizza Inc.
12.2019 - 02.2020

Warehouse Associate

Amazon Fullfillment Center
09.2019 - 12.2019

Online Banking Representative

SITEL Worldwide
03.2019 - 09.2019

Warehouse Worker

Belk Distribution Center
03.2018 - 09.2018

Delivery Rider

Lowe’s
01.2018 - 08.2018

Warehouse Worker

Adidas Warehouse
05.2017 - 09.2017

Crew Member

Hardees Resturamt
06.2015 - 08.2016

Crew Member

Wendys Restaurant
03.2015 - 05.2015

Crew Member

Bojangles' Famous Chicken 'n Biscuits
08.2014 - 02.2015

High School Diploma -

Dorman High School

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Warren Humphrey