Summary
Overview
Work History
Education
Skills
Timeline
Generic

Warren McCage

Rochester Hills,MI

Summary

Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Great relationship with customers and using up-most respect.

Overview

3
3
years of professional experience

Work History

Shift Leader

Panera Bread
10.2021 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Resolved conflicts between employees to maintain positive and productive work environments.

Line Lead

Georgio's Pizza & Pasta
08.2020 - 10.2021
  • Trained and monitored line associates to perform proper assembly techniques, apply best practices and comply with safety procedures.
  • Followed daily production schedules for organized and on-time deliveries.
  • Assisted in training new employees and implementing procedural changes.
  • Communicated shift handover information to keep personnel aware of incomplete tasks.
  • Coordinated staff, parts and process flow to minimize work in progress, eliminate shortages, and maximize productivity.
  • Used problem-solving and issue-resolution skills to promptly and successfully address production problems.

Education

High School Diploma -

Rochester High School
Rochester Hills, MI
06.2023

Skills

  • Shift Scheduling
  • Restaurant Operation
  • Large Bill Drops
  • Hospitality Service
  • Handling Customer Complaints
  • Rewards Programs
  • Task Delegation
  • Staff Training
  • Employee Support
  • Team Motivation
  • Staff Development

Timeline

Shift Leader

Panera Bread
10.2021 - Current

Line Lead

Georgio's Pizza & Pasta
08.2020 - 10.2021

High School Diploma -

Rochester High School

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Warren McCage