Warren Smith
West Allis, WI,WI
Summary
Focused Parts Counter Person well-versed in parts organization, purchasing and delivery management. Excellent leadership, scheduling and problem-solving abilities. Offering over 20 years of progressive experience in field.
Overview
11
11
years of professional experience
Work History
Parts Counter
Wilde Honda
08.2014 - Current
- Increased customer satisfaction by providing excellent service and knowledge of automotive parts.
- Assisted customers with locating specific parts, leading to a streamlined shopping experience.
- Managed inventory effectively, ensuring availability of high-demand items for customers.
- Processed customer orders accurately and efficiently, contributing to repeat business.
- Collaborated with team members to maintain a clean and organized workspace, promoting an efficient work environment.
- Utilized computer systems to look up part information, expediting the sales process and enhancing customer satisfaction.
- Resolved customer complaints professionally, maintaining positive relationships with clients and fostering trust in the company''s services.
- Conducted regular inventory audits, identifying discrepancies and making necessary adjustments to maintain accurate records.
- Communicated effectively with suppliers to ensure timely delivery of requested parts for customers'' needs.
- Developed strong relationships with clientele through consistent follow-up calls and personalized service recommendations.
- Attended trainings on new products and industry trends, increasing knowledge base and staying current within the field.
- Helped increase overall sales by cross-selling related items based on customers'' specific needs or vehicle requirements.
- Demonstrated expertise in identifying alternative parts options when specific items were unavailable or discontinued, saving time for both staff and clients alike.
- Maintained detailed knowledge of various manufacturers'' warranty policies, enabling accurate communication of coverage information to customers.
- Responded promptly to phone inquiries from customers seeking advice or assistance in selecting appropriate components.
- Contributed ideas during team meetings aimed at improving store operations and increasing profitability.
- Streamlined parts ordering process by utilizing computer system more efficiently, reducing wait times for customers and improving overall satisfaction.
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
Parts Counter
Boyland Honda
04.2013 - 08.2014
- Increased customer satisfaction by providing excellent service and knowledge of automotive parts.
- Assisted customers with locating specific parts, leading to a streamlined shopping experience.
- Trained and mentored junior employees on regulations, best practices and performance strategies.
- Maintained extensive understanding of common problems and methods for repair.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Streamlined parts ordering process by utilizing computer system more efficiently, reducing wait times for customers and improving overall satisfaction.
Education
Liberal Studies -
MATC- Madison East- Truax
Madison, WI West Bend East High School
West BendHSED Certification Program -
Moraine Park Technical College
West Bend01.1999
Skills
- Improving Customer Satisfaction
- Promotional Planning
- Ordering Parts
- Invoice Processing
- Staff Training
- Inventory Auditing
- Parts Identification
- Attention to Detail
- Problem Solving
- Computer Literacy
- Upselling Strategies
- Time Management
Accomplishments
Recognition of Service for 20 years of Dedication and Contributions for Honda
Timeline
Parts Counter
Wilde Honda
08.2014 - Current
Parts Counter
Boyland Honda
04.2013 - 08.2014
Liberal Studies -
MATC- Madison East- Truax
West Bend East High School
HSED Certification Program -
Moraine Park Technical College
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