Washunda Massey
Customer Service Agent
Jonesboro,GA
Summary
Results driven and highly motivated with over 10 years of progressive experience in sales,customer service, escalations, and retaining customers. Focused and motivated self- starter with excellent follow through who is able to complete tasks in a timely manner with minimal instruction in both team and individual settings.
Overview
6
6
years of post-secondary education
13
13
years of professional experience
Work History
Customer Service Representative
AT&T Inc.
Atlanta, GA
09.2018 - Current
- Creating a one stop, seamless experience for each customer
- Sharing accurate information about service, promotions and products
- Maintaining metric goals of customer retention and sales
- Effective problem solving and deescalating strategies for multiple customer situations
Customer Service Representative
T& R South Sanitation
Jonesboro, GA
04.2015 - 09.2018
- Answered customer request or inquiries concerning customer services including but are not limited to billing, credit, collections, activated, canceled, account package and provisioning, revenue and management, ensured that proper productivity and quality were met
- Responsible for improving customer experience through packages and services provided to the customer
- Made recommendations, sold service packages and provisioned existing accounts according to customers needs
Dietary Aide
Riverdale Center
Riverdale, GA
12.2007 - 04.2015
- Interacted with residents and provided personal customer service
- Created meal plans based on residents dietary needs
- Responsible for maintaining government and state compliance guidelines
Education
Associate of Science - Business Administration And Management
Atlanta Technical College
Atlanta, GA 07.2018 - Current
High School Diploma -
Banneker High School
College Park, GA 08.2000 - 05.2004
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Order fulfillment
Report preparation
Complaint resolution
Sales expertise
Credit card processing
Multi-line phone talent
Account management
Good listening skills
Money handling abilities
POS systems expert
CRM
Creative problem solving
Staff education and training
Strategic sales knowledge
Technical Support
Timeline
Customer Service Representative
AT&T Inc.
09.2018 - Current
Associate of Science - Business Administration And Management
Atlanta Technical College
07.2018 - Current
Customer Service Representative
T& R South Sanitation
04.2015 - 09.2018
Dietary Aide
Riverdale Center
12.2007 - 04.2015
High School Diploma -
Banneker High School
08.2000 - 05.2004