Wasseem El-kheir
Houston,TX
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
3
3
years of professional experience
Work History
Server Trainer
Albi
Houston, Texas
10.2023 - Current
- Developed evaluation forms to measure employees' understanding of the material presented during training sessions.
- Identified opportunities for process improvements that could enhance server efficiency.
- Ensured all servers are knowledgeable about menu items and able to answer questions from customers.
- Evaluated effectiveness of training programs by tracking improvement in employee skillset over time.
Manager & Host
Tuna Bar
Philadelphia, PA
03.2022 - 07.2023
- Assist General Manager in overseeing daily operations
- Develop and maintain positive relationships with suppliers and vendors
- Manage daily operations, when necessary, in place of General Manager, including staffing, inventory management, financial reporting, and supervision
- Monitored social media presence and online ordering system
- Coached, mentored and trained team members in order to improve their job performance
- Customer service and satisfaction
Operations Internship
Evolution Dentistry
Houston
03.2021 - 10.2021
- Assisted the Operations Manager in daily tasks, including scheduling appointments and managing patient records
- Maintained a clean and organized workspace, ensuring a positive patient experience
- Communicated with patients and provided information on office policies and procedures
- Observed and learned practices in healthcare operations and customer service.
Education
BBA - Management Information Science
University of Houston - Downtown
Houston, TX12-2025
Bachelor of Science - Health Information Management (incomplete)
Temple University, College of Public Health
Skills
- Team management and development
- Inventory and cost control
- Communication and interpersonal skills
- Documentation and Reporting
- Restaurant management and operations
- Customer service and satisfaction
Coursework
- HIM IT fundamentals
- Medical Terminology
- Health Record Documentation
- Healthcare Database Design and Development
- HIM Human Resource Management
- Electronic Health Record Systems
- Leadership & Strategic Management
- Statistics and Research in Health Care
Timeline
Server Trainer
Albi
10.2023 - Current
Manager & Host
Tuna Bar
03.2022 - 07.2023
Operations Internship
Evolution Dentistry
03.2021 - 10.2021
BBA - Management Information Science
University of Houston - Downtown
Bachelor of Science - Health Information Management (incomplete)
Temple University, College of Public Health
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