Wasseem Sokkarie
Orlando,FL
Summary
Detail-oriented with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge. Motivated Trainer eager to help new hires advance in knowledge and abilities to meet career goals. Engaging and hands-on instructor with more than 10+ years of related experience and superior planning and time management abilities.
Overview
11
11
years of professional experience
Work History
Scheduling Coordinator
Mobile Detailing Brothers
05.2023 - Current
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
Technical Support
Asurion
01.2023 - Current
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Identified potential sales and cross-selling opportunities and informed supervisor.
Accounts Manager
Verizon
07.2022 - 01.2023
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Engaged with customers to build rapport and loyalty.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Solution Specialist
Verizon Wireless
01.2018 - 01.2022
- Resolve customer concerns using strong communication and conflict resolutions skills
- Discussed promotions and special offers to qualified customers to increase sales revenue
- Met or exceeded individual sales goals and KPIs
- Provided the complete wireless technology solution to customers after asking clarifying questions.
Lead Mobile Expert, BestBuy
01.2014 - 01.2016
- Helped customers verify compatibility of wireless accessories
- Used POS systems to ring up customers’ sales
- Demonstrated cellphone features and assisted with production comparisons
- Prepared merchandise for purchase.
Education
A.A - General Studies
Valencia College
Orlando, FLSkills
- Project Scheduling
- Documentation And Reporting
- Schedule Management
- Staff Coordination
- Problem-Solving
- Teamwork and Collaboration
- Calendar Management
- Payroll Processing
- Data Entry
- Strong Work Ethic
Timeline
Scheduling Coordinator
Mobile Detailing Brothers
05.2023 - Current
Technical Support
Asurion
01.2023 - Current
Accounts Manager
Verizon
07.2022 - 01.2023
Solution Specialist
Verizon Wireless
01.2018 - 01.2022
Lead Mobile Expert, BestBuy
01.2014 - 01.2016
A.A - General Studies
Valencia College
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