Wati Campbell
West Palm Beach,FL
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Medical Receptionist
J&C Healthcare Center
Brownsville, FL
06.2024 - 09.2024
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Performed data entry tasks related to billing and collections procedures.
- Conducted patient intake interviews to collect medical information and insurance details.
Customer Service Representative
Alorica
Miami Lakes, Florida
08.2021 - 12.2021
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Assistant Manager
Dollar General
Macon, GA
02.2018 - 11.2020
- Monitored employee attendance records, timekeeping, and payroll information.
- Established processes for monitoring customer satisfaction levels.
- Created reports on sales trends, inventory levels, and financial data.
- Analyzed data from surveys or feedback forms to identify opportunities for improvement.
Education
Certification -
Florida Career College - Miami
Miami, FL03-2023
High School Diploma -
Westside High School
Macon, GA05-2019
Skills
- Document Management
- Identification verification
- Detail Oriented
- Complex Problem-Solving
- FLUENT IN English
- Relationship building and management
- Record processing
- Paperwork coordination
- Reminder calls
- Documentation
- Records Maintenance
- Office Administration
- Typing and filing
Timeline
Medical Receptionist
J&C Healthcare Center
06.2024 - 09.2024
Customer Service Representative
Alorica
08.2021 - 12.2021
Assistant Manager
Dollar General
02.2018 - 11.2020
Certification -
Florida Career College - Miami
High School Diploma -
Westside High School
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