ANTWAUN NEWSON
Nashville,TN
Summary
Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities in high-volume customer demands.
Overview
17
17
years of professional experience
Work History
Logistics Fire Inventory Clerk
Nashville Fire Department
10.2020 - Current
- Used critical thinking and data analysis to continually improve inventory strategies
- Delivers, retrieves, and inspects equipment including PPE (Personal Protective Equipment), SCBA (Self Contained Breathing Apparatus) and other equipment
- Keeps accurate records and writes detailed reports
- May move equipment and apparatus including Fire Engine Pumpers, Ambulances, Aerial Ladder Trucks, etc
- Enforces safety rules and regulations
- Deliver medical supplies to fire halls
THP Dispatcher
Tennessee Department Of Safety And Homeland Security
09.2018 - 10.2020
- Handled emergency phone calls calmly and obtained pertinent information with composed approach
- Used radio, telephone and computer system to update first responders with new information
- Assisted departments with special requests such as BOLOS
- Supported dispatchers in operational improvements and resolution of customer problems to deliver top-notch customer service
Clinical Supply Specialist II
VANDERBILT UNIVERSITY
12.2013 - 09.2018
- Answered about 150 calls per day from nurses to assist with medical supplies
- Entered information into system to update status reports
- Assessed current inventories and brought in supplies to keep stock within optimal levels for expected demands
- Kept work areas clean, neat and organized for optimal productivity and worker safety
- Monitored stocking areas to adjust volumes and storage requirements driven by production activity.
Environmental Service Technician
Vanderbilt Children's Hospital
04.2006 - 12.2013
- Took care of rooms before patient admission or after discharge according to changing furniture and cleaning needs
- Maintained cleanliness and presentation of waiting area and rooms
- Cleaned and sanitized rooms daily
- Demonstrated proper use of PPE and understood procedures necessary to minimize exposure to chemicals while performing daily tasks
- Collected and analyzed data from hazardous waste management studies.
Education
HIGH SCHOOL DIPLOMA -
Hunters Lane Comprehensive High School
Skills
- Computer-based dispatch systems
- Information documentation
- Problem-solving abilities
- Attention to Detail
- Workplace Safety
Timeline
Logistics Fire Inventory Clerk
Nashville Fire Department
10.2020 - Current
THP Dispatcher
Tennessee Department Of Safety And Homeland Security
09.2018 - 10.2020
Clinical Supply Specialist II
VANDERBILT UNIVERSITY
12.2013 - 09.2018
Environmental Service Technician
Vanderbilt Children's Hospital
04.2006 - 12.2013
HIGH SCHOOL DIPLOMA -
Hunters Lane Comprehensive High School