Waunema Kelley
Barboursville,VA
Summary
Dynamic professional with extensive experience, excelling in inventory management and team building. Proven track record in financial reconciliation and enhancing customer loyalty through effective communication. Adept at developing metrics and achieving sales goals, driving operational success in fast-paced environments.
Overview
20
20
years of professional experience
Work History
Supervisor
COST PLUS WORLD MARKET
Charlottesville, VA
01.2014 - 01.2020
- Executed daily priorities set by General Manager, led store staff in absence of General Manager, and managed grocery and general merchandise inventory, staff development, budgeting, visual merchandising, financial reconciliation, and personnel management.
- Managed loss prevention, safe and deposit processes, and opened and closed the store independently.
- Facilitated retail revenue growth through development of metrics and goal setting.
- Resolved customer service issues and fostered customer loyalty through effective communication and positive interactions.
Collections Technician
AEGIS SCIENCES CORPORATION
Charlottesville, VA
01.2013 - 01.2014
- Collected urine and oral fluid specimens in pain management clinic, ensuring adherence to standard operating procedures and maintaining chain of custody integrity for forensic toxicology testing.
Insurance and Accounts Specialist
PRIMARY EYECARE
Charlottesville, VA
01.2011 - 01.2013
- Obtained authorizations, filed insurance claims, appealed rejected claims, reconciled and posted payments, and managed accounts receivable to ensure timely processing and accuracy.
- Managed insurance and patient account receivables through timely updates and reconciliations.
- Medical coding and billing, including review of medical procedures for accurate and complete coding.
- Resolved patient disputes regarding insurances and billing procedures.
- Maintained accurate, complete records in various medical management software to support effective claims processing and account management.
Eligibility Associate
Alpha RaE
Indianapolis, IN
01.2008 - 01.2009
- Reviewed and verified client data to ensure accuracy for eligibility assessments.
- Compiled information for case disposition, facilitating decisions by state eligibility consultant.
- Collected application details from clients to support public assistance eligibility. and provided reception for public assistance programs, including Medicaid.
- Maintained confidential information database, paper filings and mailings.
- Operated multi-line switchboard to provide program information to the public.
Administrative Assistant
W.E. Brown
Charlottesville, VA
01.2007 - 01.2008
- Coordinated administrative and office support for fast-paced HVAC business, managing client scheduling, database, resource and fleet inventory, printing, filing, faxing, dispatch, and customer service support for clients, technicians, and contractors.
Sales Supervisor
Goodwill Industries of the Valley
Charlottesville, VA
01.2006 - 01.2007
- Served as liaison for customer relations, consistently met corporate sales goals, performed daily cash reconciliation, recorded accounts, and reported daily sales figures to district office.
- Oversaw shift employees and managed daily sales and charitable donations to enhance retail operations.
- Enforced employee compliance with safety, security, sales, and productivity procedures to maintain operational standards.
Counter Sales
Brown’s Dry Cleaners
Charlottesville, VA
01.2005 - 01.2006
- Processed orders through database-driven inventory system, interfaced with customers, accepted payments, and coordinated back-store dry cleaning to ensure timely delivery.
Laboratory Technician
University of Virginia, Internal Medicine
Charlottesville, VA
01.2000 - 01.2004
- Administered cell culture, lab experiments, photography, and internal/external equipment support.
- Streamlined laboratory administration, supply/equipment orders, and organization.
- Developed research materials for 5 other scientists in 2 departments.
- Performed research and coordinated laboratory administration between doctors and administrators in the Division of Rheumatology and Immunology.
- Created Microsoft Access databases for computer analysis, journal research, and technical summaries.
- Facilitated journal retrieval by arranging and maintaining research materials in the library.
Editor, The Money Market Directory of Pension Funds
Standard and Poor’s
Charlottesville, VA
01.2008
- Verified names and contact information for key executives, detailing title, areas of responsibility, direct-dial phone number, and personal email to ensure Money Market Directory provided accurate and comprehensive information on the pension fund industry.
Education
Bachelor Of Arts - Psychology
University of Virginia
Charlottesville, VA05-2022
Associate of Arts - Liberal Arts
Piedmont Virginia Community College
Charlottesville, VA05-2022
Skills
- Inventory management
- Financial reconciliation
- Medical coding
- Customer relationship management
- Data analysis
- Team building
- Employee training
- Schedule development
- Effective communication
- Project management
- Visual merchandising
- Conflict resolution
- Multi-line switchboard operation
- Safety protocols
- Budget management
- Staff education
- Employee development
- Complex Problem-solving
- Analytical thinking
- Inventory oversight
Timeline
Supervisor
COST PLUS WORLD MARKET
01.2014 - 01.2020
Collections Technician
AEGIS SCIENCES CORPORATION
01.2013 - 01.2014
Insurance and Accounts Specialist
PRIMARY EYECARE
01.2011 - 01.2013
Eligibility Associate
Alpha RaE
01.2008 - 01.2009
Editor, The Money Market Directory of Pension Funds
Standard and Poor’s
01.2008
Administrative Assistant
W.E. Brown
01.2007 - 01.2008
Sales Supervisor
Goodwill Industries of the Valley
01.2006 - 01.2007
Counter Sales
Brown’s Dry Cleaners
01.2005 - 01.2006
Laboratory Technician
University of Virginia, Internal Medicine
01.2000 - 01.2004
Bachelor Of Arts - Psychology
University of Virginia
Associate of Arts - Liberal Arts
Piedmont Virginia Community College