Waylon Daniels
San Antonio
Summary
Dynamic server trainer with a proven track record at Max and Louies New York Diner, adept at mentoring new hires and enhancing team performance. Skilled in effective time management and upselling strategies, I consistently deliver exceptional customer service, ensuring high satisfaction and repeat business during peak hours.
Overview
3
3
years of professional experience
Work History
Server Trainer
Max and Louies New York Diner
08.2023 - 08.2025
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Served high customer volumes during special events, nights, and weekends.
Server
Olive Garden Restaurant
08.2022 - 07.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Economics
The University of Texas At San Antonio
San Antonio, TX05-2027
High School Diploma -
MacArthur High School
San Antonio, TX05-2020
Skills
- Effective time management
- Menu memorization
- Safe food handling
- Order accuracy
- Upselling strategies
- Bar terminology
- Exceptional communication
Languages
Sign Language
Limited Working
Timeline
Server Trainer
Max and Louies New York Diner
08.2023 - 08.2025
Server
Olive Garden Restaurant
08.2022 - 07.2023
Economics
The University of Texas At San Antonio
High School Diploma -
MacArthur High School
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