Wayne Miles
Floral Park
Summary
Experienced in resolving customer complaints efficiently, demonstrating strong problem-solving skills and a commitment to customer satisfaction. Developed and implemented process improvements that successfully reduced production costs while enhancing operational efficiency. Managed payroll activities and ensured compliance with safety regulations, contributing to a safe and productive work environment. Proven ability to maintain accurate records of team performance metrics and foster a positive workplace culture through effective team building and staff development initiatives.
Overview
29
29
years of professional experience
Work History
Area Supervisor
McDonald’s
Jamaica
07.2004 - Current
- Resolved customer complaints in a timely manner, escalating when necessary.
- Developed and implemented process improvements to reduce production costs and increase efficiency.
- Created and implemented daily work schedules to ensure that all tasks were completed in an efficient manner.
- Managed payroll activities including timesheets submission and approval process.
- Ensured compliance with safety regulations in the workplace.
- Maintained records of team member productivity, attendance, and other metrics related to job performance.
- Developed and maintained a positive working environment for all staff members.
Shift Leader
CVS Pharmacy
Glen Cove
05.2007 - 05.2018
- Confirmed accuracy of daily sales reports before submitting them to management for review.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Resolved customer complaints promptly and professionally.
- Assisted in training new employees on shift operations.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
Head Chef
Touch Of Dutch
Brooklyn
04.1998 - 09.2004
- Ensured compliance with health department regulations regarding hygiene and sanitation practices.
- Supervised the preparation of meals according to customer orders in a timely manner.
- Developed menus and recipes for a variety of dishes, including appetizers, entrees, desserts, and specialty items.
- Inspected ingredients and equipment to ensure they meet quality standards.
- Trained new kitchen staff in food safety regulations and proper cooking techniques.
- Reviewed purchase orders for accuracy prior to submitting them for approval.
Shift Manager
Burger King
Brooklyn
04.1996 - 05.1998
- Investigated customer complaints regarding merchandise quality or availability promptly.
- Reviewed security footage regularly for suspicious activities or theft attempts.
- Ensured compliance with food safety regulations and quality standards.
- Resolved conflicts between employees or customers in a professional manner.
- Trained new employees on company policies, procedures, and job responsibilities.
Education
High School Diploma -
William E. Grady High School
Brooklyn, NY06-1998
Skills
- Process improvement
- Payroll administration
- Inventory management
- Regulatory compliance
- Employee training
- Team building
- Safety management
- Staff development
- Task delegation
- Employee engagement
Languages
English
Full Professional
Accomplishments
- Outstanding General Manager of the year 2020
- Outstanding General Manager of the year 2017
Timeline
Shift Leader
CVS Pharmacy
05.2007 - 05.2018
Area Supervisor
McDonald’s
07.2004 - Current
Head Chef
Touch Of Dutch
04.1998 - 09.2004
Shift Manager
Burger King
04.1996 - 05.1998
High School Diploma -
William E. Grady High School