Wayne Westbrooks
Round Rock,TX
Summary
. Reliable employee seeking Supervisor position. Offering excellent communication and good judgment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Supervisor position. Ready to help team achieve company goals. Experienced Flex supervisor with over 17 years of experience in Transportation industry. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
22
22
years of professional experience
Work History
Flex Supervisor
UPS Customer Center
Round Rock, TX
12.2021 - Current
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained store equipment, printers and fax machines.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Encouraged departmental employees to present positive, exemplary image to customers.
Transportation Specialist
TXARNG
Austin, TX
10.1996 - 05.2004
- Maintained operations in compliance with State regulations.
- Followed strict delivery schedules and routes to deliver cargo and products on various types of vehicles according to tight timetables.
- Resolved maintenance and repair issues for vehicles and equipment.
- Watched weather and safety conditions to adapt routes and maintain standards.
- Read maps to plan routes and reported delays or accidents.
- Parked vehicles at loading areas so passengers could board.
- Inspected vehicles and checked gas, oil and water levels prior to departure.
Substitute Teacher
RRISD
Round Rock, TX
09.2007 - 11.2021
- Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Assigned, explained and graded homework.
- Supervised lunchroom and recess activities.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Provided instruction for students in core subject areas.
Skills
- Relationship building and management
- Organizational abilities
- Group and individual instruction
- Student records management
- Verbal and written communication
- Special education
- Lesson implementation
- Lesson plan implementation
- Safety awareness
- Classroom management
- Parent Communication
- Middle school education
Timeline
Flex Supervisor
UPS Customer Center
12.2021 - Current
Substitute Teacher
RRISD
09.2007 - 11.2021
Transportation Specialist
TXARNG
10.1996 - 05.2004