Summary
Overview
Work History
Education
Skills
Projects
Software
Certification
Languages
Timeline
Generic

Wealtheow Domingo

Lynwood,CA

Summary

Hardworking Patient Account Representative dedicated to customer service and resolving insurance billing Outgoing and flexible team player. Talent for developing creative solutions that satisfy all parties. Motivated Patient Account Representative offering 5 years of healthcare and customer service experience. Highly effective time management, conflict resolution and communication skills. Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Patient Account Representative

Knowtion Group
10.2022 - Current
  • Utilized computer programs to create invoices, letters and other documents.
  • Researched billing errors and discrepancies to initiate corrective action.
  • Learned and adapted quickly to new technology and software applications.
  • Identified issues, analyzed information and provided solutions to problems.

Customer Service Associate

Walgreens
10.2022 - 10.2023
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Patient Account Representative

Guidehouse
01.2022 - 09.2022
  • Facilitated smooth communications between patients, providers, and insurers, fostering an atmosphere of trust and collaboration.
  • Utilized computer programs to create invoices, letters and other documents.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.

Amazon Team Member / Prime Shopper

Amazon
05.2020 - 12.2021
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.

Insurance follow-up Reperesentative

USCB America
09.2020 - 01.2021
  • Improved claim resolution times by consistently following up on outstanding insurance claims and diligently addressing any discrepancies.
  • Streamlined processing times for insurance claims by collaborating with billing departments to ensure proper documentation and coding practices were followed.

Cashier/ Guest Advocate

SEAFOOD CITY Supermarket
05.2020 - 09.2020
  • Processed refunds and exchanges in accordance with company policy.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

Occupational Health Nurse/CCR Nurse

My Health
10.2018 - 10.2019
  • Improved employee health by implementing comprehensive wellness programs and initiatives.
  • Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
  • Liaised between employees with health concerns and supervisors, maintaining medical confidentiality to communicate work status and coordinate return to work accommodations.
  • Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.

Education

Bachelor Science in Nursing -

Our Lady of Guadalupe Colleges
Mandaluyong, Philippines
04.2013

High School Diploma -

St. John’s Academy
San Juan, Metro Manila
03.2009

Skills

  • Fair Debt Collections Practices
  • Insurance Company Communication
  • Customer Service
  • EMR Updating
  • English/ Tagalog Fluency
  • HIPAA Compliance
  • Insurance Billing
  • Medical Billing Understanding
  • Patient Education
  • Medical Billing

Projects

UCLA, USCF, Piedmont

Software

EPIC

ARTIVA

Certification

  • Licensed Registered Nurse - License Number# 95370961

Languages

Tagalog
Native or Bilingual

Timeline

Patient Account Representative

Knowtion Group
10.2022 - Current

Customer Service Associate

Walgreens
10.2022 - 10.2023

Patient Account Representative

Guidehouse
01.2022 - 09.2022

Insurance follow-up Reperesentative

USCB America
09.2020 - 01.2021

Amazon Team Member / Prime Shopper

Amazon
05.2020 - 12.2021

Cashier/ Guest Advocate

SEAFOOD CITY Supermarket
05.2020 - 09.2020

Occupational Health Nurse/CCR Nurse

My Health
10.2018 - 10.2019

Bachelor Science in Nursing -

Our Lady of Guadalupe Colleges

High School Diploma -

St. John’s Academy

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Wealtheow Domingo