Weiquan Deng
San Ramon,CA
Summary
Dynamic manager with proven success at Bowker Asia Ltd, excelling in team leadership and customer service. Enhanced operational efficiency through process improvements, achieving significant cost reductions. Skilled in time management and decision-making, fostering strong relationships with clients and suppliers to drive business growth and elevate customer satisfaction.
Overview
28
28
years of professional experience
Work History
Manager
Bowker Asia Ltd
08.2001 - 10.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Merchandiser
Huayue Garment Fty
01.1999 - 07.2001
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
- Boosted sales through effective collaboration with marketing team on promotional displays.
- Engaged with customers to gather feedback on product selection and store layout, incorporating insights into merchandising decisions.
- Developed and implemented seasonal merchandise plans, aligning inventory with consumer trends.
- Achieved significant reduction in overstock through precise demand forecasting.
Sales Manager's Assistant
Dongjian Trading Co
01.1997 - 12.1998
- Assisted in increasing revenue through efficient inventory management and pricing strategies.
- Organized sales events to showcase products, leading to increased customer engagement and sales growth.
- Coordinated product demonstrations, effectively showcasing features and benefits to potential clients.
- Enhanced team performance by providing support in training and development activities.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Education
No Degree - Introduction To Healthcare Careers
Castro Valley Adult And Career Education
Castro Valley, CA06-2025
No Degree - International Business
Guangzhou Institute of Foreign Studies
Guangzhou, China07-1995
High School Diploma -
No.5 Kaiping Middle School
Kaiping, China07-1992
Skills
- Team leadership
- Time management
- Decision-making
- Teamwork and collaboration
- Customer service
Languages
Chinese (Mandarin)
Chinese (Cantonese)
English
Timeline
Manager
Bowker Asia Ltd
08.2001 - 10.2024
Merchandiser
Huayue Garment Fty
01.1999 - 07.2001
Sales Manager's Assistant
Dongjian Trading Co
01.1997 - 12.1998
No Degree - Introduction To Healthcare Careers
Castro Valley Adult And Career Education
No Degree - International Business
Guangzhou Institute of Foreign Studies
High School Diploma -
No.5 Kaiping Middle School
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