Welby Pena
Miami,FL
Summary
Dynamic hospitality professional known for enhancing guest experiences through exceptional service and a commitment to quality. Proven ability to increase productivity and efficiency in high-pressure environments, particularly within bar operations. Expertise in crafting specialty cocktails and developing innovative menu offerings that elevate customer satisfaction. Aiming to leverage skills in a challenging role that promotes creativity and guest engagement.
Overview
10
10
years of professional experience
Work History
Event Bartender
All the Best Restaurant & Hospitality
Miami, FL
05.2019 - Current
- Aided clients with recommendations from a comprehensive wine list.
- Facilitated beverage procurement and maintained stock levels.
- Executed opening and closing checklists to ensure seamless bar operations.
- Created innovative cocktail recipes tailored to customer tastes.
- Developed signature drinks to enhance event experiences.
- Outlined taste profiles and features of beverages to guide customer choices effectively.
- Procured liquor, beer, wine, glassware, ice, napkins, straws and other bar supplies.
- Updated drink menus regularly to reflect seasonal specials or new offerings.
Bartender Shift Manager
Bar One
Miami Beach, FL
02.2018 - 02.2019
- Enhanced preparation process by measuring and blending house ingredients.
- Facilitated revenue generation through targeted sales of beverages and food with Avero Slingshot.
- Handled invoices efficiently with the Ardo system.
- Arranged sessions to introduce new cocktails to clientele.
- Maintained adequate bar supplies through regular surveillance and proactive restocking.
- Executed promotional campaigns like happy hour specials and themed events to boost foot traffic during off-peak hours.
- Developed and managed an extensive catalog of alcoholic beverages and ingredients.
Bartender
Angelo Elia Pizza, Bar, Tapas
Doral, FL
08.2017 - 02.2018
- Maintained superior service standards through effective teamwork.
- Implemented waste reduction strategies to minimize liquor losses.
- Mixed house ingredients accurately to prepare a variety of drink orders.
- Executed preparation of drinks adhering to established standards.
- Compiled and structured data each day.
- Facilitated setting up the bar ahead of service shift.
Restaurant Recruiter
The Restaurant Zone
Miami, FL
01.2015 - 07.2017
- Developed and maintained a network of contacts to help identify and source qualified candidates.
- Monitored applicant tracking system actions to support hiring deadlines and streamline candidate experiences.
- Advised hiring managers on interview techniques and selection criteria.
- Maintained Applicant Tracking System records of all applicants.
- Advised management on staffing needs and strategies for improving diversity initiatives.
Education
Italian Wine Central Italian Wine Professional Certification with Honors -
09.2019
MBA - Business Management
American InterContinental University
Schaumburg, IL04-2008
Bachelor of Science - Biology
Boston University
Boston, MA05-2001
Courses on Wine and Beverage Management -
Chaplin School of Hospitality
Graduate Certificate - Bartending
ABC Bartending School
Miami, FLSkills
- High-volume dining
- Alcohol safety awareness
- ServSafe Food Protection Manager Certification
- Time management mastery
- Outstanding customer service
- Advanced cocktail knowledge
- Efficient multitasking
- Flexible schedule availability
- Exceptional mixology
- Reliable and punctual
- Professional appearance
- Team player attitude
- Special event experience
- Cleanliness and organization
- Sales and upselling techniques
- Strong communication skills
- Wine and beer expertise
- Fast-paced environment adaptability
Languages
Fluent in English and Spanish
Timeline
Event Bartender
All the Best Restaurant & Hospitality
05.2019 - Current
Bartender Shift Manager
Bar One
02.2018 - 02.2019
Bartender
Angelo Elia Pizza, Bar, Tapas
08.2017 - 02.2018
Restaurant Recruiter
The Restaurant Zone
01.2015 - 07.2017
Italian Wine Central Italian Wine Professional Certification with Honors -
Bachelor of Science - Biology
Boston University
Courses on Wine and Beverage Management -
Chaplin School of Hospitality
MBA - Business Management
American InterContinental University
Graduate Certificate - Bartending
ABC Bartending School
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